MITAL MISTRY
SASKATOON
Summary
Experienced customer service professional with an 8-year track record of cultivating and nurturing strong customer relationships. Prioritizes customer satisfaction to drive organizational success. Skilled at resolving customer issues and consistently delivering exceptional service that exceeds expectations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
SGS Canada Inc
11.2018 - Current
- Receive and process customer requests for services
- Schedule employees for inspections (i.e
- Train supervisions, audits)
- Coordinate and/or communicate customer service requirements with other appropriate departments and locations
- Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS
- Assemble and/or prepare information and documentation required to facilitate the preparation of month end working papers, accruals and general ledger entries
- Maintain job order records and filing systems
- Investigate and resolve both internal/external customer inquiries and complaints with branch manager or supervisor and QA Manager
- Maintain the Case log
- Understand and prioritize multiple clients needs in a timely fashion
- Perform office supply procurement and receiving through BOSS Oracle system
- Support with switch board duties as necessary
- Update and distribution of internal phone list
- Answers and directs telephone calls appropriately
- Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel
- Print and send fax acknowledgements of the receipt of samples to the client
- Check work instructions, method code, reporting, pricing and invoicing instructions with respect
- Sales quotations, client instructions and client profile information
- Maintain filing system
- Prepare and forward to customers timely and accurate invoices for services performed
- Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files
- Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
- Enter and maintain timely processing of information in Company business systems issue quotations from standard price lists
- Document customer inquiries related to questionable data, late reports, errors in reports and invoices, etc
- In the customer case log and close the case once the QC investigation is complete
- Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements
- Maintain payable and receivable accounting files
- Sort, process and verify applications, receipts, expenditures, forms and other documents
Customer Service Associate
Home Depot
02.2016 - 11.2018
- Interaction with Customers in person/over the phone to ensure customer receives both product and services they requested in a timely and accurate manner
- Respond to Customer inquiries regarding store layout, location of Merchandise and services provided in store to keep customers informed regarding the life cycle of an order which includes modification/concerns and also ensuring that customers with installation projects are aware of the term and conditions
- Assist customers with credit card application and inquiry process
- Follow the customer escalations process with installation services to resolve issues that arise during order life cycle, proactively identity customers who need help and escalate customer complaints/concerns to Department Supervisor as required
- Arrange a site visit (if necessary) to access/validate rework requirement
- Coordinate with Project support Center, Vender/Service providers as required to assist customers
- Build quotes, sell and close sales
- Drive sales – Assist with building quotes that require use of design systems
- Drive leads and measures in store and follow up on overdue install and furnish & install leads in the Lead Management system
- Ensured in stock items for installation orders are pulled and organized and coordinate delivery of materials and merchandise to the customer’s job site
- Schedule/prioritize all deliveries for the store and communicate availability/limitation to fellow associates so that the best possible service is maintained
- Check and confirm special orders received in store, including processing change and cancellations
- Process refunds and reorder for special order reworks, and chargeback on install reworks and assist with RTV process including reconciling chargebacks
- Process exchanges and refunds
- Process credit card and check payment
- Maintain sales reports and spreadsheets
- Resolve customer complaints in a proactive manner
- Coach new staff at Special Services Desk
Assistant Marketing Manager
Alec’s Hypermarket
12.2010 - 12.2015
- Provided market strategies according to relevant market specificities
- Identified, evaluated and then developed effective marketing strategies based on objectives, market specifics and characteristics, as well as costs and markup factors
- Discovered sales and marketing opportunities and worked closely with senior marketing director to raise sales total
- Determined customer needs, recommended solutions and add value on sales floor
- Responsible for in store promotions
- Capturing and finalizing of yearly stock count
- Over see to cashiers and cashing up of cashiers
- Respond to customer concerns
- Create and implement sales strategies to meet self and company targets
- Maintain functionality of product and displays in store
Education
Bachelor of commerce - Marketing
University Of Saskatchewan
01.2017
Edwards School Of Business
06.2018
Graduated Grade 12 -
Potchefstroom Secondary School
12.2005
Skills
- Excellent communication skills
- Attention to detail
- Friendly and patient
- Phone etiquette
- Excellent ability to work with others in a team environment
- Microsoft Office and Excel
- Problem solving
- Customer education
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Critical thinking
- Customer service
Languages
English
Full Professional
Dutch
Professional Working
Hindi
Professional Working
Gujarati
Professional Working
Timeline
Customer Service Representative
SGS Canada Inc
11.2018 - Current
Customer Service Associate
Home Depot
02.2016 - 11.2018
Assistant Marketing Manager
Alec’s Hypermarket
12.2010 - 12.2015
Edwards School Of Business
Graduated Grade 12 -
Potchefstroom Secondary School
Bachelor of commerce - Marketing
University Of Saskatchewan
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