Monika Špiľková

Data Center Consolidation (Classic and AppCom to IT server farm), Lean Six Sigma and internal projects for Internal IT and developers

Data Center Consolidation (from classic and AppCom to IT server farm)

• Realize change (i.e. organizational, infrastructural and/or application, in- and outsourcing, bids) and manage all relevant knowledge areas, in line with PM book and PMI methodology / bid process and contribute to the formulation of the business case and establish a project planning, in a way that is compliant with customer (internal or external) requirements and leads to realization of projects (category D) in time, budget and in line with quality standards.

Accountabilities:

• Contribute to business cases and establish a project plan that includes planning, specifications, conditions, costs and project deliverables, arrange resourcing, organize project team in line with customer requirements.
• Monitor and control the project execution in line with the project plan.
• Identify and manage relevant project risks, in line with procedures and guidelines and in cooperation with the steering committee.
• Collect and analyze relevant project-information and provide reporting to customer and TS management.
• Deliver project-results in line with internal and external customer requirements and project planning, ensure transfer to customer organization and evaluate project execution and results in cooperation with the sponsor.
• Define, plan, manage and coordinate assigned projects or processes, lead and coach team members and ensure execution and delivery, to ensure realization of deliverables.

Management scope:

• Responsibility for project budget up to 200k. EUR according to project category
• Manage different teams of up to 15 people directly.
• Lead in preparing and managing projects / bids in Cat. D.
• Single sponsor relationships. Single stream involved.

Internal lecturer for the subject ITIL - Basics of IT Service Management

• Lecturing/teaching by using different methods based on the specific subject
• Administrative activities (towards TSSK as well towards school)
• Active communication with the co-teaching partner (either school member or TSSK member)
• Active communication with the dedicated Learning Advisor of the Education Center
• Students testing using different methods
• Students rating

Ordermanagement DTAG, Service Management 3, TSI Department, Telekom IT

• Manages (Controls, Validates, Creates, Plans, Coordinates, Process) complex customer orders to deliver them in the specific time, quality, costs & KPI.
• Order Requestor:
  Proposes and process investment plans in order to optimize production.
  Process order for customer in specific tool to deliver customer requests (creation of orders).
  Validates request in tool and collect all necessary information, documentation to complete the order.
  Delivers requestor/customer acceptance of delivered service.
  Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
  Coordinates more complex orders which are steered by project management.
  Leads small project team in order to process complex orders.
  Trains other colleagues within Order management topics.
  Plans steps in order to implement Order management process for new demands.
  
• Within SeM3 responsible for:
  - Document Management
  - Security Coordinator
  
• Within Ordermanagement responsible for:
  - Quality Coordinator - KPI reports
  - OM Handbook and meetings
  - Dispetching of new orders

Ordermanagement GCU TelCo

• Order Planner:
  Coordinates approvals and order specification in pre-order phase.
  Executes quality checks and agrees with order requestor on commercial and technical correction for “ready to production order”.
  Plans order commercially in customer specific tool – assigns cost allocation to implementer’s teams.
  Plans order technically in customer specific tool – assigns active tasks to implementer’s teams and release order into production.
  Organize of telephone conferences regarding orders status, process efficiency & adjustment.

• Order Coordinator:
  Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
  Monitors, measures, coordinates and escalates of troubleshooting through involved organizational units to avoid any delays.
  Represents the Delivery Partner towards the Order Requestor & provides reporting and information about the status of the order to stakeholders on regular basis or on demand.

• teaching English and German language in individual and group courses for adults and children
• managing students schedule
• promoting the Vista language school and its products