Mária Orosová
Sr. Associate
Košice
Summary
Highly adaptable, hardworking, results-oriented person enthusiastic about to take on exciting new challenges.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Associate
AT&T
Košice, Slovakia
06.2022 - Current
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved operations through consistent hard work and dedication.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Customer Service Associate
AT&T
Košice, Slovakia
02.2021 - 05.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Restaurant Waitress
Slávia
Košice, Slovakia
05.2017 - 12.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Completed credit payments via card processing systems.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Consulted with customers to determine objectives and requirements for events.
Education
High School Diploma -
09.2015 - 06.2020
French studies
No Degree - Economics And Management
Business Management
09.2022 - Current
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Timeline
Comenius University Bratislava - , Business Management
09.2022 - Current
Senior Associate - AT&T
06.2022 - Current
Customer Service Associate - AT&T
02.2021 - 05.2022
Restaurant Waitress - Slávia
05.2017 - 12.2020
Gymnázium M.R.Štefánika - High School Diploma,
09.2015 - 06.2020
University of Economics - No Degree, Economics And Management