Mubaarak Ogundipe
Regina
Summary
Hardworking and results-oriented Information Officer with 6+ years of experience in optimizing public relations processes, customer services, and generating information records. Highly proficient in customer service relation, developing progress reports, implementing crisis communication strategies and overseeing social media platforms. Adept at corresponding to email & telephone inquiries, engaging content and directing company events.
Overview
10
10
years of professional experience
1
1
Certification
Work History
INFORMATION OFFICER 1
UNIVERSITY OF PORT HARCOURT TEACHING HOSPITAL
12.2018 - 12.2023
- Developed and maintained company corporate image and identity
- This helped in changing the perception the hospital had and also helped in improving patient-staff relation
- Drafted monthly progress reports of key projects by collaborating with department heads, review content and distributing amongst stakeholders, increasing alignment with organization objectives
- Assigned and supervised public relations staff to review activities of members of staff at Internal Medicine, Nuclear medicine, Surgery, Urology, Women's Health, Physiotherapy and orthopedics department
- This reduced patients complaints by 21%
- Member of team that developed, implemented and maintained crisis communication plans
- Produced films and other video products, in order to sensitize public on health matters and activities in the institution
- Videos produced helped in capturing the landmarks and positives of the institution, which in turn increased public trust
- Oversee social media management by posting engaging content, activities, landmark achievement and responding to comments and messages, gaining 800 followers in 13 months
- Organized and ensured success of company parties, landmark events and yearly carols as head of event planning
- Served as Personal assistant and media attaché to Chairman, Medical Advisory committee ( Planned schedule, media objective, and took minutes of meetings.) Publicity team member - interfaced with external media, drafted press releases and also managed the hospitals image perception
- Customer care member - sensitized staff on service delivery in order to achieve the institution's goal and also, collaborated with internal stakeholders to ensure effective delivery of information services and service delivery.
ADMINISTRATIVE OFFICER
MINISTRY OF CULTURE AND TOURISM
11.2016 - 11.2017
- Hotel inspection around the state to ensure compliance to regulations, which saw the reduction of insecurity reports in hotels during the year
- Organizing member, arts and culture events
- Filing of hotel names and location in state directory
- Selling and promoting state organized events to people in and outside the state to generate revenue for state
- The revenue generated through tourism increased by 8% during the year
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Developed departmental objectives, budgets, policies, procedures and strategies for the ministry
- Maintained office inventory and supplies
- Project inspection around the state.
Museum Assistant
MUSEUM, OBAFEMI AWOLOWO UNIVERSITY
03.2015 - 09.2015
- Worked at the taxidermy laboratory
- Guided visitors on tour of the museum
- Assisted the exhibit designers in installation of museum objects
- Responded quickly to meet customers needs and resolve problems
- Create labels for objects and record items on display.
Administrative Officer (Public Relations Office)
OBAFEMI AWOLOWO UNIVERSITY TEACHING HOSPITAL
07.2013 - 10.2013
- Drafted creative briefs
- Part of the team that handled press release and media briefings
- Collected Information and Data from various departments
- Recording and taking notes of events involving the CMD and other departmental heads
- End of the month media publication (Magazines)
- Oversaw daily administrative tasks such as scheduling appointments or ordering office supplies.
Education
Bachelor's in Tourism and Events management -
Afe BabaLola University
Skills
- Information Administration (4 years)
- Customer service (6 years)
- Public Relations Management (4 years)
- Record Generation (4 years)
- Progress Reporting (4 years)
- Microsoft Outlook (4 years)
- Social media management (2 years)
Certification
- Digital Marketing - Orange Academy, Lagos state, Nigeria
- Broadcasters Academy - Rivers State, Nigeria
- Customer Service Diploma - Allison, Regina, Canada
Additional Information
Following my passion and love for orderliness and law enforcement, I volunteered as a road safety corp member. This meant ensuring traffic rules were completely followed by motorist in order to reduce accidents and also ensure a smooth flow of traffic in the metropolis. Regular visits to markets, schools were done to sensitize people on traffic regulations, dos and don'ts while driving and also, as a pedestrian.
Languages
English
Fluent
Timeline
INFORMATION OFFICER 1
UNIVERSITY OF PORT HARCOURT TEACHING HOSPITAL
12.2018 - 12.2023
ADMINISTRATIVE OFFICER
MINISTRY OF CULTURE AND TOURISM
11.2016 - 11.2017
Museum Assistant
MUSEUM, OBAFEMI AWOLOWO UNIVERSITY
03.2015 - 09.2015
Administrative Officer (Public Relations Office)
OBAFEMI AWOLOWO UNIVERSITY TEACHING HOSPITAL
07.2013 - 10.2013
Bachelor's in Tourism and Events management -
Afe BabaLola University
Similar Profiles
Orunchi Faith AgiOrunchi Faith Agi
Medical Laboratory Scientist at University of Port Harcourt Teaching HospitalMedical Laboratory Scientist at University of Port Harcourt Teaching Hospital
YAKUBU ABDULLAHIYAKUBU ABDULLAHI
CARE ASSITANT at UNIVERSITY OF PORT-HARCOURT TEACHING HOSPITALCARE ASSITANT at UNIVERSITY OF PORT-HARCOURT TEACHING HOSPITAL
LUCINDA ABUTULUCINDA ABUTU
Staff Nurse at University of Port Harcourt Teaching HospitalStaff Nurse at University of Port Harcourt Teaching Hospital