NATÁLIA KOMADOVÁ
Kraków
Summary
Dedicated professional with extensive expertise in customer care, team work, and advanced proficiency in MS Office applications including Word, PowerPoint, and Excel. Demonstrates strong written and verbal communication skills. Proficient in customer relationship management systems like Salesforce software, with a keen understanding of customer demographics and proactive communication. Known for proactive communication, results-driven approach, and exceptional client relationship building. Committed to building client relationships, resolving issues efficiently, and driving results through stakeholder collaboration and feedback receptiveness. Career goal: to leverage comprehensive skill set to enhance customer satisfaction and operational efficiency within a dynamic organisation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Specialist CZ/SK
Shell
12.2022 - Current
- Enhanced service delivery through analysis of customer feedback
- Provided expert advice to customers to achieve business goals
- building strong relationships and creating partners (customers) for life
- Managed order to cash processes including credit and dispute management
- Credit management- Managed credit processes and ensured timely invoice payments
- Managed order management, touchless support
- Processing 20 requests from B2B customers each day, ensuring precise execution
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.
- Improved response times by streamlining support processes and prioritizing urgent requests.
Part-Time Usher, Cashier
Ster Century Cinemas
01.2020 - 08.2022
- Managing checkout for customer sales, averaging over 400 customers per day
- Serving needs of more than 1 000 customers in busy environment
- Managed cash register transactions in excess of €5000 per week, including product recommendations, and sales and discounts
- Determining authenticity and applicability of presented ticketets
- Greeting customers at special events and collecting tickets
- Providing client service by distributing programs, answering customers' questions, and selling tickets and merchandise
Part-Time Cashier Assistant
Kaufland
01.2019 - 01.2020
- Helping customers complete purchases, locate items and join reward programs
- Answering questions about store policies and addressing customer concerns
- Helping customers locate products, answering questions, and offering product-related expertise
- Addressing customer needs and making product recommendations to increase sales
- Restocking and organizing merchandise in front lanes
Education
Trade - Law And Business
Súkromná Stredná Odborná Škola
Žilina, Slovakia05.2022
Skills
- Working in a team
- MS Office
- MS Word
- PowerPoint
- EXCEL
- PC proficient
- Accounting systems OMEGA
- OLYMP ALFA
- 10-key writing method
- Written communication
- Verbal communication
- Cash register operation
- CinemaWare knowledge
- Customer relationship management systems
- Stakeholder collaboration
- Salesforce software
- Proactive communication
Certification
Etwinning participation certificate
Languages
English
Czech
German
Timeline
Customer Success Specialist CZ/SK
Shell
12.2022 - Current
Part-Time Usher, Cashier
Ster Century Cinemas
01.2020 - 08.2022
Part-Time Cashier Assistant
Kaufland
01.2019 - 01.2020
Trade - Law And Business
Súkromná Stredná Odborná Škola
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