Ngoc Phuong Uyen Dao
Regina
Summary
Proficient Operations Team Leader successful at directing quality improvement, team productivity, and work efficiency initiatives. Motivational and supportive supervisor with many years of industry experience and the desire to take on a permanent role with room for advancement.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
Work History
Operation Team Leader
Sephora
Regina
05.2019 - Current
- Led daily operations to enhance team efficiency and service quality.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new team members on operational procedures and customer service standards.
- Managed product displays to ensure an inviting shopping environment for customers.
- Maintained records of inventory levels and provided weekly reports to management.
- Prepared monthly budget forecasts based on current trends in productivity output.
- Established key performance indicators for measuring operational success.
- Assisted with development and implementation of quality controls, productivity standards and compliance guidelines.
- Kept team in compliance with all applicable company and legal standards.
- Performed root cause analysis to identify problems within the organization's operations process.
- Reviewed employee performance evaluations and made recommendations for improvement.
- Determined consumer needs to provide products and services appealing to larger market.
Waitress Supervisor
Viet Thai Restaurant
Regina
09.2013 - 11.2021
- Supervised and coordinated daily operations of restaurant staff.
- Trained new waitstaff on service standards and restaurant procedures.
- Managed customer service issues to ensure guest satisfaction.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Balfour Collegiate
Regina, SKSkills
- Team leadership
- Process improvement
- Quality control
- Inventory management
- Customer service
- Problem solving
- Delegate tasks
- Efficiency optimization
- Logistics oversight
Languages
Vietnamese
First Language
English
Upper Intermediate (B2)
B2
Timeline
Operation Team Leader
Sephora
05.2019 - Current
Waitress Supervisor
Viet Thai Restaurant
09.2013 - 11.2021
Balfour Collegiate