Nikola Fukasova
Most pri ,Slovakia
Summary
Established Sustainability Solution Designer with experience delivering quality results under pressure for outstanding customer satisfaction. Nurtures positive, productive working relationships to support project progress. Proactive and motivated for flexible, responsive team support. Proven track record in process improvement, staff and user training, driving successful outcomes across diverse projects. Committed to leveraging skills to enhance organizational efficiency and foster growth.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Sustainability Solutioning Designer (EMEA)
Lenovo
08.2019 - 05.2025
- Solution ARS opportunities in RFPs/RFQs , closely working with Global Sales to provide solution for Asset Recovery Services
- Creating and executing customer SOW ( Statement of Work) to mitigate the risk for Lenovo
- Maintaining pipeline , preparing reports, forecasts, Win rates to ensure the product requirements, business objectives, and P&L targets are met
- Participation on pre-sales calls, presenting ARS to Global customers as SME (subject matter expert)
- Business development, including trainings for Sales, ARS partners on process flow/sales motion, ARS tool, process
- Support the Solution Sales Executives by attending in key events such as conferences, customer briefings, customer advisory and vendor visits
- Increasing Lenovo - Asset Recovery Services Market Share : Boost Lenovo-Intel's presence in the assigned market segment.
- Promoting Intel-Based Products: Facilitate the promotion of IDG ARS products both internally (sales force, pre-sales team, ISR) and externally (distributors and resellers).
- Building Relationships: Establish, manage, and maintain relationships with key distributors and ARS business partners at all levels.
- Enabling Distributors and BPs: Ensure distributors and business partners are fully enabled on the product portfolio and achieve necessary sales and technical accreditations. (vendor SOW's)
- Strategic Planning: Assist local category leaders in developing a strategic Lenovo-EMEA Sustainability ARS plan.
- Business & Marketing Planning: Engage in proactive strategic business and marketing planning to show good ROI
- Attending Business Reviews: Attend and support business reviews with key distributors, and work with EMEA sales leaders to ensure distributors maintain the minimum required inventory levels.
Global Service Manager
AT&T Global Network Services
01.2018 - 07.2019
- Responsible for providing solution on customer's services requirement for managed services within ATT
- Managing external and internal service partners (regular calls, business reviews including capacity management, site availability report, utilization reports, service assurance incidents, provisioning summary)
- Working with internal departments (sales, finance, project managers, technicians) external customers and other stakeholders
- Tracking ongoing projects
- Management of E2E process - from Order receipt to Delivery
- Overall ownership of the Customer Service Experience (customer satisfaction)
Supervisory Manager-Wholesale Service Management
AT&T Global Network Services
03.2013 - 12.2017
- Supervising and managing team of 14 Service Managers responsible for wholesale customers in occasions of outages any other problems with their services (including OOO hours- standby on call duty)
- Role of customer's advocate while working with various parties (teams) within the company to ensure that the customer's request or trouble report is resolved within the minimum possible time
- Engaging vendors (access providers) to ensure we meet our customer's requirements
- Hiring process, coaching/training newcomers
- Responsible for Managerial escalations and timely updates regarding the status of customer's request
- Developing reports and leading monthly stewardship meetings with the customers
- Assigning tasks to team members and ensuring their completions
Education
Bachelor Degree - Mass Media Communication
The University of SS Cyril and Methodius
Trnava, Slovakia 01.2010 - 01.2013
Secondary School - undefined
United Hotel and gastronomy Academy
Bratislava, Slovakia 01.1998 - 01.2003
Skills
- Solutioning Architect
- People Manager
- Business Development
- Global Project Manager
- Process Improvement
- Staff and User Training
Custom
- Allen Pinto, Lenovo Dir. Professional Service
- Thilo Bayerlander, Lenovo, ED Services Sales, EMEA
- Claudia Contreras, Lenovo, ED NA Services Delivery
Accomplishments
Awards Received
- Individual Leadership Award for enabling ARS full revenue recognition model (Q4 2021).
- Contribution of €1.2M immediate services revenue.
- Allen Pinto - Lenovo Dir. Professional Service
- Thilo Bayerlander - Lenovo, ED Services Sales, EMEA
- Claudia Contreras - Lenovo, ED NA Services Delivery
Timeline
Sustainability Solutioning Designer (EMEA)
Lenovo
08.2019 - 05.2025
Global Service Manager
AT&T Global Network Services
01.2018 - 07.2019
Supervisory Manager-Wholesale Service Management
AT&T Global Network Services
03.2013 - 12.2017
Bachelor Degree - Mass Media Communication
The University of SS Cyril and Methodius
01.2010 - 01.2013
Secondary School - undefined
United Hotel and gastronomy Academy
01.1998 - 01.2003
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