Nina Hegyová
Bernolákovo
Summary
A customer-focused professional with extensive experience in hospitality and customer service, specializing in delivering exceptional guest experiences. Skilled in multitasking, problem-solving, and working efficiently under pressure. Demonstrated ability to ensure safety, attention to detail, and a high standard of service. Strong communicator, team-oriented, consistently exceeding expectations and contributing to team success in dynamic environments.
Overview
2
2
years of professional experience
Work History
Skincare Sales Consultant
Ksisters
03.2025 - Current
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided personalized beauty consultations and product recommendations to over 50 customers a day, increasing sales conversion by 30%.
Guest Relations Associate
Macquarie Group Stedmans
02.2024 - 09.2024
- Collaborated with team members to exceed service expectations and delivered a high standard of hospitality.
- Delivered exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring overall satisfaction.
- Managed difficult and complex guest situations with professionalism, empathy, and efficiency.
Senior Customer Service Associate
Stedmans
05.2023 - 09.2024
- Provided exceptional service in high-end venues, ensuring a luxurious dining experience for guests.
- Coordinated with kitchen and bar staff to ensure seamless timing and presentation of dishes.
- Handled special requests, dietary restrictions, and bespoke services to ensure guest satisfaction.
Customer Care Associate
Inditex group
12.2022 - 09.2024
- Contributed to a positive customer experience through proactive communication and assistance.
- Trained new sales assistants on stock management procedures, company policies and product knowledge.
- Resolved guest complaints using conflict resolution skills and de-escalation techniques, resulting in a 95% guest satisfaction rate and a notable increase of 30% in positive reviews.
Guest Service Associate Food and Beverage & Host
Marriott
08.2023 - 11.2023
- Supported event services, including banquets and conferences, by delivering excellent customer service to large groups and VIP clients.
- Maintained knowledge of menu offerings, wine pairings, and Marriott's policies to provide informed recommendations and enhance the guest experience.
- Orchestrated communication between kitchen, bar, and waitstaff during peak hours, decreasing order errors by 15% and improving table turnover rate by 10 minutes, resulting in higher customer satisfaction scores.
Education
C1 School-Leaving Certificate -
C.S Lewis Bilingual Gymnasium
06.2021
Skills
- Reliability
- Enforcing Safety Protocols
- Professional Attitude
- Effective Communication
- Quick Decision-Making
- Team Collaboration
- Mindfulness
- Critical Thinking
- Brand representation
Languages
English
German
Spanish
Timeline
Skincare Sales Consultant
Ksisters
03.2025 - Current
Guest Relations Associate
Macquarie Group Stedmans
02.2024 - 09.2024
Guest Service Associate Food and Beverage & Host
Marriott
08.2023 - 11.2023
Senior Customer Service Associate
Stedmans
05.2023 - 09.2024
Customer Care Associate
Inditex group
12.2022 - 09.2024
C1 School-Leaving Certificate -
C.S Lewis Bilingual Gymnasium
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