OLASIMBO AKINOLA

Alimosho Today

03.2021 - 02.2024

Managed high-stress situations effectively,
Delivered front-line customer service and information on corporate services, rates, regulations, and policies through telephone and in-person interactions.
Investigated and resolved customer inquiries, complaints, and outage notifications, directing complex issues to the appropriate resources as necessary.
Managed payments, issued refunds, prepared invoices, and followed up on payment production and collection.
Consistently provided high-quality customer service, adhering to corporate quality guidelines and standards.
Employed precise questioning techniques to determine customer needs and offer tailored solutions.
Maintained comprehensive knowledge of departmental systems, processes, and procedures; identified and recommended improvements for efficiency.
Handled the receipt, distribution, and preparation of internal and external communications.
Maintained accurate files and records related to departmental activities and functions.
Assisted in developing training materials and delivering training sessions to improve departmental performance.
Performed general accounting and financial functions as required, contributing to the accuracy and integrity of financial reporting.
Participated in continuous educational and professional development opportunities to stay current with industry standards and practices.

Summary