Olivia Svorenova
Process Specialist | Order Management | SAP Administration
Košice,KI
Summary
Process Specialist – Order Management coordinates customer and internal requests from intake through completion, keeping priorities, deadlines, and handoffs aligned. Manages ticket lifecycle tracking, incident handling, and daily customer communication to keep service flowing smoothly. Supports reliable order processing by resolving dependencies across teams and maintaining accurate records in operational systems.
Overview
1
1
Language
12
12
Certificates
13
13
years of professional experience
Work History
PROCESS SPECIALIST – ORDER MANAGEMENT
T-Systems Slovakia
11.2022 - 09.2025
- Processed and maintained customer and internal requests, ensuring accurate recording and timely follow-up.
- Coordinated activities between internal teams to support smooth order processing and resolution of dependencies.
- Prioritized daily workload and monitored due dates to support the timely completion of operational tasks.
- Communicated daily with customers regarding requests, providing status updates and clarifications to facilitate next steps.
- Prioritized daily workload and monitored due dates to support timely completion of operational tasks.
- Handled incidents and escalated issues to ensure ownership and timely resolution.
- Supported stable end-to-end processes and efficient handling of orders and service requests.
ICT ADMINISTRATOR – SAP APPLICATION ADMINISTRATOR
T-Systems Slovakia s.r.o.
12.2012 - 11.2022
- Served as customer liaison for various SIDs in SAP landscape, ensuring effective communication and coordination of operational and implementation activities.
- Coordinated daily work, changes, and implementation tasks with customers and internal teams to align objectives and streamline processes.
- Performed daily administration of SAP systems running on dynamic AppCom and DSM platforms, including SAP R/3, PI, Solution Manager, Enterprise Portal, Business Connector and Business Warehouse.
- Implemented SAP Notes and support packages, performed system copies, Oracle upgrades and kernel upgrades, and adjusted SAP and database parameters.
- Delivered second- and third-level support through technical troubleshooting, defect analysis, and resolution of operational problems.
- Supported Linux-based environments using Oracle and MaxDB databases.
Education
High School Diploma -
Technical University of Košice
Košice, Slovak Republic 04.2001 -
Skills
SAP Basis Administration
Technical Troubleshooting
Operational Support
SAP system monitoring
SAP note implementation
SAP performance tuning
Order & Request Management
Ticket Lifecycle Tracking
Incident Handling & Escalation
Customer Communication
Cross-team Coordination
ITIL service management
Change management
Certification
SAP Certification – System Administration
Timeline
PROCESS SPECIALIST – ORDER MANAGEMENT
T-Systems Slovakia
11.2022 - 09.2025
ICT ADMINISTRATOR – SAP APPLICATION ADMINISTRATOR
T-Systems Slovakia s.r.o.
12.2012 - 11.2022
High School Diploma -
Technical University of Košice
04.2001 -
LANGUAGES
English - Upper-intermediate (B1)