Paleu Dana-Maria
Brașov,Braşov
Summary
I am currently working as an Electronic Data Interchange (EDI) Consultant, where I provide technical support for EDI integrations and business processes. In my role, I work with ERP systems such as QAD and SEEBURGER BIS, assisting Tier 3 companies with troubleshooting, issue resolution, and ensuring the smooth exchange of business documents between partners.
Previously, I worked as a Technical Editor for a driving school, where I contributed to the development and formatting of driving manuals, educational materials, and driving theory questionnaires. This role required strong attention to detail and accuracy to ensure the content met educational standards.
I also worked as a Customer Support Representative at CGS, providing English-language support to Yahoo customers in the United States. My responsibilities included troubleshooting technical issues, assisting users with account recovery, answering product-related questions, and delivering customer support through clear and effective communication.
Overview
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
2
2
years of professional experience
Work history
Electronic Data Interchange (EDI) Consultant
ESS
Brașov, Brașov
2026.03 - Current
- Perform EDI support for Tier 3 companies by troubleshooting integration and document exchange issues.
- Work with ERP systems such as QAD and SEEBURGER BIS to ensure reliable business data exchange.
- Experience in using Outlook, Teams
- Assured accurate data entry to avoid discrepancies in consumer bills.
Technical Editor
Condu Corect SRL
Brașov, Brașov
2026.01 - 2026.03
- Managed in creating and editing driving manuals, educational materials, and driving theory questionnaires.
- Demonstrated proficiency in various software tools; maximised productivity levels.
- Ensured content accuracy, consistency, and proper formatting.
- Identified inconsistencies in content, bolstering overall quality control measures.
- Improved manuscript clarity by meticulous checking of grammar, punctuation and style.
Customer support representative
Computer Generated Solutions
Brașov, Brașov
2024.07 - 2024.10
- Provided English-language customer support for Yahoo users from United States and Europe.
- Resolved technical issues, assisted with account recovery, and answered customer inquiries through troubleshooting and effective communication.
- Improved customer satisfaction by resolving complaints in a timely manner.
- Managed over 50 customer calls per day for better efficiency and productivity.
Education
High School Diploma - Mathematics and Computer Science with Intensive English Program
Colegiul Național Calistrat Hogaș
Piatra-Neamț 2018.09 - 2022.07
Bachelor's Degree - Economic Informatics
Universitatea Transilvania din Brașov
Brașov 2022.10 - 2025.07
Master's degree - Integrated Business Information Systems
Universitatea Transilvania din Brașov
Brașov 2025.10 -
Skills
- Romanian (Native Proficiency)
- English (Fluent)
- Grammar and Language Accuracy
- Written Communication
- Problem Solving
- Research and Information Analysis
Languages
Romanian
Native
English
Fluent
French
Intermediate
Affiliations
- Reading
- Gym
- Gaming
- Cooking
Certification
ECDL (European Computer Driving Licence)
Timeline
Electronic Data Interchange (EDI) Consultant
ESS
2026.03 - Current
Technical Editor
Condu Corect SRL
2026.01 - 2026.03
Master's degree - Integrated Business Information Systems
Universitatea Transilvania din Brașov
2025.10 -
Customer support representative
Computer Generated Solutions
2024.07 - 2024.10
Bachelor's Degree - Economic Informatics
Universitatea Transilvania din Brașov
2022.10 - 2025.07
High School Diploma - Mathematics and Computer Science with Intensive English Program
Colegiul Național Calistrat Hogaș
2018.09 - 2022.07