Patrícia Bučeková
Vinicne
Summary
Enthusiastic and professional individual with over a decade of experience in customer service and client management across various industries. Experienced customer service advisor with a strong commitment and exceptional interpersonal skills that consistently result in outstanding customer satisfaction. Working in fast-pace environment have taught me to be resilient, patient and communicate effectively. Polite and mature demeanor, enjoys providing support and assistance to clients and colleagues. I am self-motivated and enthusiastic towards my work. I am working well in teams or on my own. I am known for cheerful attitude in my work and I am always eager to acquire new skills to further advance career.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stylist/sales assistant
Lock & Co hatters
07.2018 - 11.2024
- Courteously welcoming, advising and assisting customers
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attending, networking and assisting with events
- Supporting customers via phone and emails
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborating with other departments
Nursery practitioner
Mayfield Nursery
01.2021 - 10.2021
- Organizing educational activities – Developing and leading a range of fun, stimulating and educational activities for children of different ages
- Supervising children – Monitoring children to make sure they’re safe and happy
- Maintaining the nursery – Ensuring the environment remains safe, clean, and welcoming
- Updating records – Maintaining detailed records about each child including their development, attendance, behaviour, allergies, milestones, and next steps
- Supporting other team members – Supporting and training nursery assistants, and assisting senior members of the team such as room managers and nursery managers
Assistant Manager
Studio 148
02.2018 - 07.2018
- Providing management cover, taking responsibility of the shop in the absence of the store owner
- Promoting the store via social media and the internet
- Responsible for opening and closing the store including cashing up
- Training of new staff as required
Supervisor
JOY
06.2016 - 12.2017
- Managing schedules and training new staff
- Liaising with head office on a daily basis, providing daily reports
- Monitoring and analyzing sales data and forecasting
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Organizing workflow and monitoring performance to meet sales targets
- Managing promotions and ensuring they complied with company policy
- Managing customer complaints, issues and enquiries
- Supervising stocks and inventory
Key Holder
Studio 148
06.2014 - 06.2016
- Assisting in the selection of merchandise sold within the store
- Responsible for Stock control management
- Acting as a personal shopper to valued clients
- Assisting in the organization of events
- Organizing and sending out newsletters and creating customer databases
Sales assistant
Oliver Bonas
12.2013 - 05.2014
- Handling payments; serving customers in a fast paced environment
- Arranging, ordering and delivery, receiving deliveries from suppliers, counting stocks
- Having to meet several specific demands of conduct and behaviour, keeping well-groomed appearances, and tidy, company-compliant dress; maintaining up-to-date knowledge on products and services available; maintaining health and safety procedures including fire drills and evacuations
Office assistant
Altlaw office
09.2013 - 11.2013
- Managing the upkeep of photocopiers and fax machines and helping with user queries – face to face, over the telephone or by email; updating data records
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Receptionist
Hotel Senec
10.2011 - 02.2012
- Making bookings and reservations
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Processing payments, handling guest enquiries and providing concierge services
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Key Holder
Vilebrequin
01.2011 - 08.2011
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Education
High School Diploma -
Gymnazium Pezinok
Pezinok, Slovakia06-2010
Skills
- Customer service
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Relationships building
- Client consultation
- Sales expertise
- Problem solving skills
Certification
Level 2 childcare
Languages
Slovak
Native language
English
Advanced
C1
German
Elementary
A2
Czech
Advanced
C1
Timeline
Nursery practitioner
Mayfield Nursery
01.2021 - 10.2021
Stylist/sales assistant
Lock & Co hatters
07.2018 - 11.2024
Assistant Manager
Studio 148
02.2018 - 07.2018
Supervisor
JOY
06.2016 - 12.2017
Key Holder
Studio 148
06.2014 - 06.2016
Sales assistant
Oliver Bonas
12.2013 - 05.2014
Office assistant
Altlaw office
09.2013 - 11.2013
Receptionist
Hotel Senec
10.2011 - 02.2012
Key Holder
Vilebrequin
01.2011 - 08.2011
High School Diploma -
Gymnazium Pezinok
Similar Profiles
Shaelee Schomberg-FieldShaelee Schomberg-Field
Front of House /Coffee Barista at Mad Hatters Cafe KaeoFront of House /Coffee Barista at Mad Hatters Cafe Kaeo
Aniket KalsiAniket Kalsi
Sales Associate at Mad HattersSales Associate at Mad Hatters
Caleb CarrascoCaleb Carrasco
Owner/Licensed Barber at Mad HattersOwner/Licensed Barber at Mad Hatters