Patricia Thompson

Home Care Intake/Scheduler

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Completed intake assessment forms and filed clients' charts.
• Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Contributed to a positive work environment through effective teamwork and open communication among colleagues.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
• Ensured regulatory compliance by maintaining up-to-date records and documentation.
• Enhanced office productivity by handling high volume of callers per day.
• Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
• Supported office staff and operational requirements with administrative tasks.
• Trained new staff members on intake procedures, contributing to a well-prepared team.
• Improved efficiency within the department by prioritizing tasks and managing time effectively.
• Maintained accurate and up-to-date client records.
• Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
• Improved data management with introduction of new software, streamlining intake process and enhancing record accuracy.
• Collaborated with multidisciplinary teams to develop personalized care plans for clients.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Completed bi-weekly payroll for Number employees.

• Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
• Promoted patient safety by identifying potential hazards and taking appropriate preventative measures.
• Assisted patients in maintaining personal hygiene, promoting dignity and selfesteem.
• Ensured timely communication of pertinent information between shifts by participating in detailed handoff procedures with fellow aides.
• Managed challenging behaviors exhibited by dementia or Alzheimer''s patients using evidence-based interventions endorsed by the facility''s policies and guidelines.
• Upheld strict confidentiality standards when handling sensitive patient information, preserving trust between healthcare providers and clients.
• Enabled greater independence for disabled patients by teaching them how to use adaptive equipment effectively.
• Collaborated with hospice teams in providing end-of-life care for terminally ill patients, ensuring their comfort and dignity throughout the process.
• Demonstrated flexibility in adapting to various work schedules, ensuring consistent coverage for all assigned clients across different locations.
• Provided emotional support to patients and their families, fostering a positive environment conducive to healing.
• Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
• Used Software to maintain records of services performed and condition of patients.
• Assisted patient by providing personal services such as bathing, dressing and grooming.
• Provided companionship and basic emotional or psychological support and engaged patient through conversation, games, and other forms of entertainment.

• Proactively participated in interdisciplinary meetings discussing scheduling, equipment needs, and patient care coordination to optimize surgical outcomes.
• Continuously pursued professional development opportunities to stay current on industry best practices, enhancing overall job performance quality.
• Facilitated smooth operation flow through effective coordination of patient transport within the facility, reducing wait times for surgeries.
• Adhered to strict confidentiality standards, protecting sensitive patient information at all times while working as an Operating Room Attendant.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.