Patrik Horsky

Dell Technologies provides services to customers of all sizes across 180 countries – ranging from Fortune 500 to individual consumers

• Leading team of 15 Case managers who are providing support for GCCS and Top Tier Customers across EMEA region
• Increased number of resolved issues by 30% - expansion of EMEA team in 2019
• Delivering highest possible results on operational performance (KIPs)
• Provided automation improvement areas to enhance customers' online experience
• Developed effective team communications and information during meetings
• Exceeded goals during pandemic (March 2020 - Dec 2020) crisis through effective task prioritization and great work ethic
• Participated in team-building activities to enhance working relationships (online sessions with external partners during pandemic lockdowns)

UK's leading supplier of employment solutions to the automotive industry with 26 years of trading

• Led team of 80 - 100 employees to deliver excellent service to customers
• Onboarded new customer and increased monthly account revenue by 25% (account base portfolio)
• Oversaw Health & Safety and environmental compliance by employees (Quality and Procedure audits)
• Recruited and provided training, and mentoring for new employees
• Reported KPI performance results to board of directors

Redde Plc. (formally called HelpHire Group - before 2013) is the leader in providing courtesy vehicles to non-fault accident customers in the UK

• Negotiated 2 new contracts with repair garages. This led to reducing costs for repairs of London’s fleet reported improvement of 30%
• Led team of 45 employees
• Successful onboarding of 13 new employees in April 2007 led to an increase of the branch fleet size from 830 vehicles up to 1100 vehicles & increase of the branch's monthly revenue by 20%
• Prepared KPI reports to maximize fleet utilization and reduce operational expenses on monthly revenue