Paulina Krasnoff

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Submitted loan applications to underwriter for verification and recommendation.

• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Assisted customers with setting up accounts, completing loan applications, and signing up for new services.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.

• Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
• Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
• Initiated proactive outreach efforts targeting potential customers within the local community, resulting in a steady expansion of the bank''s client base.
• Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
• Handled sensitive customer inquiries with discretion and professionalism, maintaining strict adherence to privacy regulations.

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• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Built positive and nurturing environments to support child social and emotional growth.
• Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines.

• Managed returns, exchanges and refunds in accordance with store policy.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.