PAWANDEEP KAUR
Yorkton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
CREW TRAINER
McDonalds
06.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
- Collaborated with management to identify areas for improvement within the team''s performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted sales through upselling menu items and promoting daily specials to customers.
WASTE CONTROL ASSOCIATE
Good Food
06.2021 - 04.2022
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
INVENTORY ASSOCIATE
WIS CANADA
02.2021 - 06.2021
- Researching and resolving any inaccuracies in inventory processes
- Rotating stock so the store is up to date with the current requirements
- Maintained inventory count, tracked usage, and documented variances.
- Performed data entry and completed proper paperwork.
- Inspecting products for defects and damages and organizing stocks accordingly.
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Education
Accounting And Finance
COLLEGE CANADA
Montreal, QC08.2022
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- POS Systems
- Complaint resolution
- Policies and Procedures
- Technical knowledge
- Coaching Techniques
- Sales expertise
- Decision-Making
References
Simrat Kaur, 306-620-3581
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
CREW TRAINER
McDonalds
06.2022 - Current
WASTE CONTROL ASSOCIATE
Good Food
06.2021 - 04.2022
INVENTORY ASSOCIATE
WIS CANADA
02.2021 - 06.2021
Accounting And Finance
COLLEGE CANADA
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