Snowboarding
Peter Miček
Šurany
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Manager
AUTO MAX SURANY, S.R.O.
05.2022 - 02.2024
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed strong working relationships with staff, fostering a positive work environment.
Technical Support Advisor
Qvis Lighting & Security
05.2021 - 10.2021
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Mentored junior team members, sharing best practices and improving overall team performance levels.
- Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Served as primary point of contact for triaging technical issues.
Customer Service Advisor
TTEC
10.2020 - 05.2021
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Information Technology Technician
KVANT
12.2019 - 07.2020
- Implemented robust virtualization solutions that maximized server utilization and reduced the need for additional physical infrastructure investments.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
- Ensured seamless software integration by thoroughly testing new applications prior to deployment across the organization.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Maintained up-to-date knowledge on emerging technologies and industry trends, recommending appropriate solutions for implementation when necessary.
Assistant Manager
AUTO MAX SURANY, S.R.O.
07.2018 - 12.2019
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Junior IT General Control Tester
ING
03.2018 - 05.2018
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Performed regression tests after bug fixes to validate that no new issues were introduced during the resolution process.
- Managed defect tracking systems effectively, ensuring timely resolution of reported issues while maintaining accurate documentation records.
IT Engineer - Contract
Henkel
12.2017 - 02.2018
- Collaborated with cross-functional teams driving business growth.
- Coordinated with stakeholders to ensure seamless integration of new systems into existing workflows while minimizing disruption to daily operations.
- Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
Technical Support Engineer
Soitron - Hewlett Packard Enterprise
03.2016 - 10.2017
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Matura Degree - Information And Networking Technologies
SPŠE S. A. Jedlika
Slovakia 04.2001 -
Skills
Product and service knowledge
undefinedInterests
Reading
Hiking
Diving
Browsing Web
Gaming
Timeline
Assistant Manager
AUTO MAX SURANY, S.R.O.
05.2022 - 02.2024
Technical Support Advisor
Qvis Lighting & Security
05.2021 - 10.2021
Customer Service Advisor
TTEC
10.2020 - 05.2021
Information Technology Technician
KVANT
12.2019 - 07.2020
Assistant Manager
AUTO MAX SURANY, S.R.O.
07.2018 - 12.2019
Junior IT General Control Tester
ING
03.2018 - 05.2018
IT Engineer - Contract
Henkel
12.2017 - 02.2018
Technical Support Engineer
Soitron - Hewlett Packard Enterprise
03.2016 - 10.2017
Matura Degree - Information And Networking Technologies
SPŠE S. A. Jedlika
04.2001 -
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