Peter Zapach

I was responsible for providing first-line and second-line IT support, including logging and processing support requests. My role involved installing and configuring computer hardware, software, and network systems. I troubleshot and resolved issues such as password problems, software conflicts, and system errors. I carried out scheduled maintenance and system upgrades to maintain optimal performance. I delivered technical assistance both remotely and on-site, guiding staff through troubleshooting processes. I handled hardware repairs, component replacements, and managed inventory of equipment and supplies. I also administered user accounts, managed software licenses, and controlled system access for onboarding and offboarding employees. Additionally, I supported AVD machines and ensured that system software remained updated via SCCM.

I provided technical support to external users, logging and escalating issues as necessary. I assisted with equipment repairs and facilitated the ordering of replacements when needed. I managed system upgrades while maintaining accurate records of support issues. I collaborated with senior personnel to resolve first-line issues and regularly reported progress to management. Additionally, I traveled to client sites to carry out installations, deployments, and troubleshooting activities.

I managed company couriers and external contractors for site-related matters. I assembled office furniture and maintained kitchen facilities and stock. I coordinated the setup and breakdown of meeting rooms. I liaised with local authorities regarding security concerns and monitored CCTV. Additionally, I ensured efficient postal collection and overall site management.

I delivered goods to business customers across London, ensuring timely delivery. I handled logistics documentation and generated customer leads. I consistently worked within tight deadlines to guarantee customer satisfaction with each delivery.