Peterson Njagi
Bratislava,BL
Summary
Accomplished Sales Manager offering years of experience in developing and maximizing business relationships. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
11
11
years of professional experience
Work History
Amazon B2B Account Manager
Amazon EU S.A.R.L.
12.2021 - 12.2023
- Managing and driving the growth of Amazon's B2B selling partners through building and executing on strategic account plans that deliver on key business opportunities for both the seller and Amazon.
- Conducted regular business reviews with clients to assess performance metrics and develop action plans for continuous improvement.
- Demonstrated a deep understanding of client needs, effectively translating those into tailored solutions that deliver measurable results.
- Increased customer retention by building strong relationships and providing personalized account management.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
- Analyzed client feedback to identify areas of improvement for product offerings and internal processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Ad Ops Services Specialist
Amazon EU S.A.R.L.
10.2019 - 11.2021
- Responsible for daily operations of advertising campaigns across Amazon and its subsidiaries owned and operated sites
- Performed accurate media plan creation/reviews and handles reporting processes that identify defects for prompt improvements geared towards ensuring good customer experiences.
- Ad QA expert - Reviewed all ads trafficked for quality and to ensure customer needs are met.
- SME and Training - Acted as main focal point for Bratislava department and conducted new hire trainings.
- Reporting
Selling Partner Support Associate
Amazon EU S.A.R.L.
06.2017 - 10.2019
- First point of contact for Selling Partners through both telephone and email contacts.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Developed strong rapport with customers and created positive impression of business.
Technical Advisor
Slovak Embassy
04.2013 - 08.2015
- Provided technical support, advice and assistance to the Slovak Diplomats and managed their day-to-day activities at the Slovak Mission in Nairobi.
Resident Assistant
United States International University in Africa
12.2012 - 03.2015
- The student representative and leader of over 260 students living on the University Hostels for two years with the below responsibilities.
Education
Master of Arts - European Studies And International Relations
Comenius University
Bratislava06.2018
Bachelor of Arts - Criminal Justice
United States International University Africa
Nairobi, Kenya06.2016
Skills
- Sales Presentations
- Relationship Management
- Verbal and written communication
- Teamwork and Collaboration
- Operations Management
- Pipeline Management
- CRM proficiency
- Performance Tracking
- Strategic account development
- Customer Service
Accomplishments
- Maintained over 98% client retention rate year-over-year.
- Exceeded annual sales targets by more than 200%.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Training - Designed and executed training programs for company sales team, increasing employee productivity and product knowledge within the advertising department
Languages
Swahili
Native language
English
Proficient
C2
Slovak
Upper intermediate
B2
Timeline
Amazon B2B Account Manager
Amazon EU S.A.R.L.
12.2021 - 12.2023
Ad Ops Services Specialist
Amazon EU S.A.R.L.
10.2019 - 11.2021
Selling Partner Support Associate
Amazon EU S.A.R.L.
06.2017 - 10.2019
Technical Advisor
Slovak Embassy
04.2013 - 08.2015
Resident Assistant
United States International University in Africa
12.2012 - 03.2015
Master of Arts - European Studies And International Relations
Comenius University
Bachelor of Arts - Criminal Justice
United States International University Africa