Radoslav Biely

SERVICE / SALES CLOUD

• Experienced SF professional with expertise in core platform features including objects, validation rules, page layouts, or record types.
• Skilled in Configuration and management of Omni-Channel for automatic case assignment to available agent.
• Experience with setting up sharing rules , field-level security (FLS) , profiles , roles , and other security-related configurations.
• Hands-on experience in building custom Lightning Applications tailored to department-specific needs.
• Design and implementation of various reports and dashboards.
• Migrating automation from Process Builder to Flow.
• Successfully delivered several Salesforce integrations with third-party systems such as SAP or GCS , using JWT-based authentication for secure communication and data processing.
• Working on large-scale Salesforce–MuleSoft–PubSub integration project , utilizing Platform Events to ingest real-time data from MuleSoft and implementing post-processing logic within Salesforce.
• Custom CPQ component for quote creation.
• Custom integration to ERP system for getting actual discount price for quote item.

EXPERIENCE CLOUD:

• Extended the existing Help Center community with a completely new functionality called as Repair Portal.
• Setting up multi language support.
• Guided multi-step form for efficient and user-friendly claim submissions.
• Automated Case creation with attached files and customer data.
• PDF generation summarizing customer input for documentation.
• Real-time API call to Swiss postal service for return 3D label.
• Automatic email notification to customers after Case creation.

• Supported new product launches to ensure that supplier quality
  meets the required standards.
• Responsible for 45 international automotive suppliers.
• Conducted onsite supplier audits.
• Worked directly with critical suppliers to improve product quality.
• Organized and led various supplier ́s meetings concerning
  escalation, communication of quality expectations and set KPI goals.