Rami Flamand
Saskatoon
Summary
With over 20 years in the hospitality industry, with an understanding of the importance in building client relationships both existing and new. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Training Manager
Oliver & Bonacini Hospitality
10.2022 - Current
- Responsible for training new event sales specialist and event administration on company core values, vision and communication expectations.
- Trained over 40 event sales team members on new operating system in 2023
- Training 14 new employees in 2023
- Delivered new employee onboarding and training sessions via zoom.
- Trained all new event specialists and event administration on Tripleseat Operating System
- Prepared training videos on operating program for long-term use.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Collaborated with management to align training programs with organizational goals and objectives.
- Created training paths for managers and supervisors.
- Assist with event sales during high volume inquiry and event times
Event Specialist
Oliver & Bonacini Hospitality
07.2017 - 10.2022
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Met with clients to understand event scopes of work and establish budgets.
- Implemented innovative upselling techniques, generating additional revenue from existing clients.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for company.
- Coordinated closely with culinary teams to design customized menus tailored to each client's preferences and budget constraints.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Conducted site visits with potential clients, showcasing venue features and discussing customization options.
- Provided exceptional customer service during all stages of event planning process, earning repeat business from satisfied client
- Analyzed sales trends to identify areas for improvement and implement targeted strategies to achieve goals.
- Worked directly with clients on maintaining event budgets with suggestions on event needs (including but not limited to food, beverage and audio visual)
- worked closely with operations team to ensure event success.
- Enhanced client satisfaction through personalized service and attention to detail in event planning.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance's.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Manager
Park Town Hotel
02.2016 - 02.2017
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering site visits, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with clients on hotel guest rooms and event space
- Organized successful site visits for potential clients, highlighting hotel's features and demonstrating its value destination venue.
- Boosted revenue through upselling hotel services, amenities, and group offerings during sales process.
- Developed customized proposals tailored to each potential client's needs, improving conversion rates from inquiries to bookings.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Utilized an effective tracking systems for leads, allowing for better follow-up and increased closure rates.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
- Participated in industry events such as trade shows and conferences to network with potential clients and promote the hotel brand.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with the Front Desk Manager, Director of Sales and General Manager to develop solutions and accomplish shared objectives.
Director of Catering
Ramada Hotel And Golf Dome
07.2013 - 02.2016
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Implemented innovative upselling techniques, generating additional revenue from existing clients.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for company.
- Fostered collaborative, results-driven team environment that consistently met and exceeded quarterly sales targets.
- Coordinated closely with culinary teams to design customized menus tailored to each client's preferences and budget constraints.
- Conducted site visits with potential clients, showcasing venue features and discussing customization options.
- Provided exceptional customer service during all stages of event planning process, earning repeat business from satisfied clients.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Analyzed sales trends to identify areas for improvement and implement targeted strategies to achieve goals.
- Led team of sales professionals, providing guidance and support for their professional growth and success.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Improved internal communication between departments by implementing regular meetings between sales, kitchen staff, operations personnel.
- Enhanced client satisfaction through personalized service and attention to detail in event planning.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Catering and Banquet Manager
Park Town Hotel
01.2011 - 06.2013
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Implemented innovative upselling techniques, generating additional revenue from existing clients.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for company.
- Fostered collaborative, results-driven team environment that consistently met and exceeded quarterly sales targets.
- Coordinated closely with culinary teams to design customized menus tailored to each client's preferences and budget constraints.
- Conducted site visits with potential clients, showcasing venue features and discussing customization options.
- Provided exceptional customer service during all stages of event planning process, earning repeat business from satisfied clients.
- Enhanced banquet operations by streamlining communication between sales, kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Performed cost-benefit analysis for corporate and social events.
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
- Managed budgeting and invoicing for both large and small-scale events.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Hotel Catering Coordinator
Hilton Garden Inn
06.2008 - 12.2010
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for company.
- Coordinated closely with culinary teams to design customized menus tailored to each client's preferences and budget constraints.
- Conducted site visits with potential clients, showcasing venue features and discussing customization options.
- Provided exceptional customer service during all stages of event planning process, earning repeat business from satisfied clients.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Enhanced event success by coordinating with clients and understanding their specific event needs.
- Ensured seamless execution of events with diligent planning and attention to detail.
Education
High School Diploma -
Marion Graham Collegiate
Saskatoon Skills
- New hire on-boarding
- New Employee Training
- Written and oral communication
- Exceptional communicator
- Relationship Building
- Hospitality Management
- Budgeting
- Account Management
- Event Planning
- Event Management
Timeline
Training Manager
Oliver & Bonacini Hospitality
10.2022 - Current
Event Specialist
Oliver & Bonacini Hospitality
07.2017 - 10.2022
Sales Manager
Park Town Hotel
02.2016 - 02.2017
Director of Catering
Ramada Hotel And Golf Dome
07.2013 - 02.2016
Catering and Banquet Manager
Park Town Hotel
01.2011 - 06.2013
Hotel Catering Coordinator
Hilton Garden Inn
06.2008 - 12.2010
High School Diploma -
Marion Graham Collegiate
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