Ranyodh Singh
Aspiring Service Desk Analyst
Regina
Summary
Dedicated and customer-focused IT support professional with hands-on experience troubleshooting hardware, software, and user issues across Windows, Linux, and macOS environments. Skilled in using ticketing systems, resolving incidents, and delivering support. Proven ability to support remote users, conduct technical training, and escalate complex issues appropriately. Recent graduate eager to leverage technical skills, committed to delivering high-quality IT service and continuously developing professionally.
Overview
2
2
years of professional experience
4046
4046
years of post-secondary education
Work History
Research Assistant (Casual Contract)
University of Regina
Regina, Saskatchewan
05.2024 - 04.2025
- Developed and maintained surveys in Qualtrics; supported researchers with modifications and distribution.
- Helped analyze and interpret collected data from survey results.
Training and Online Course Assistant (Part-Time)
University of Regina
Regina, Saskatchewan
05.2024 - 08.2024
- Provided desktop and classroom equipment support, including camera setup, projector configuration, and basic AV troubleshooting.
- Provided support for UR Courses by editing content, and resolving technical questions.
- Researched and answered how-to questions from instructors and staff.
- Assisted in configuring quizzes, assignments, and discussion forums.
Technology Training and Support (Co-op/Internship)
University of Regina
Regina, Saskatchewan
08.2023 - 04.2024
- Delivered technical support using the ticketing tool Footprints for incident tracking and resolution.
- Escalated unresolved or major technical issues to supervisors to ensure timely resolution.
- Assisted in troubleshooting exams and ProctorTrack issues, and supported onboarding for new students.
- Helped instructors configure assignments, quizzes, and Zoom sessions within UR Courses.
- Conducted training webinars and created video tutorials for new university portals.
Education
Bachelor of Science - Computer Science
University of Regina
Regina, SKDiploma - Computer Science
University of Regina
Regina, SKSkills
- Operating Systems - Linux, Unix, macOS
- Tools and Platforms - M365, Google Workspace, Zoom, Teams, ProctorTrack
- Ticketing Systems - Footprints
- Programming and Scripting - Python, JavaScript, HTML, CSS, SQL, Java, C/C
- Web and Front-End - ReactJS, NodeJS, Bootstrap
- Version Control - Git, GitHub
- Concepts & Frameworks: Familiar with Active Directory, Identity Management, ITIL
- Other: Remote Desktop, Familiar with Virtualization
Timeline
Research Assistant (Casual Contract)
University of Regina
05.2024 - 04.2025
Training and Online Course Assistant (Part-Time)
University of Regina
05.2024 - 08.2024
Technology Training and Support (Co-op/Internship)
University of Regina
08.2023 - 04.2024
Bachelor of Science - Computer Science
University of Regina
Diploma - Computer Science
University of Regina
Similar Profiles
Elyse JohnsonElyse Johnson
Piano Waterer at University of ReginaPiano Waterer at University of Regina
Erfan JalaliErfan Jalali
Research Assistant at University of ReginaResearch Assistant at University of Regina
Nicky VencatareddyNicky Vencatareddy
French Tutor at University of ReginaFrench Tutor at University of Regina
Shahab ChaudharyShahab Chaudhary
Warehouse Associate at Refrigerative Supply LimitedWarehouse Associate at Refrigerative Supply Limited
Pushti SolankiPushti Solanki
Volunteer at Frost ReginaVolunteer at Frost Regina