Md Rezaul Rafat Amin
Regina,SK
Summary
Dynamic and results-driven professional with extensive experience as a Field Service Technician at Access Communications Co-operative. Proven expertise in advanced troubleshooting and maintenance of broadband systems, complemented by exceptional customer relationship skills. Recognized for enhancing operational efficiency and consistently exceeding client expectations through effective communication and technical proficiency.
Overview
16
16
years of professional experience
Work History
Heavy Equipment Operator
Stonebridge Redimix
04.2019 - Current
- Utilized GPS technology effectively for accurate navigation and real-time updates on traffic patterns, ensuring smooth daily operations.
- Ensured timely deliveries by closely monitoring schedules and promptly addressing any delays or issues.
- Promoted a positive company image by maintaining a professional demeanor and clean truck exterior, fostering strong customer relationships.
- Reduced fuel consumption with careful route planning and efficient driving techniques, benefiting the company''s bottom line.
- Navigated challenging road conditions while maintaining strict adherence to traffic laws, contributing to a safe driving record.
- Trained new truck operators in safe driving practices, leading to fewer accidents and lower insurance costs for the company.
- Developed strong relationships with customers by providing exceptional service during pick-ups and deliveries.
- Enhanced delivery efficiency by planning and executing optimal routes for daily truck operations.
- Contributed to team success through active participation in meetings and sharing best practices among fellow truck operators.
- Completed accurate logs of hours driven, mileage, and expenses to maintain compliance with industry regulations.
- Maintained open lines of communication with customers and supervisors to promptly address any concerns or issues during the delivery process.
- Improved time management skills through efficient trip planning, enabling on-time arrival at designated stops consistently.
- Maintained high safety standards through regular vehicle inspections and adherence to company protocols.
- Collaborated with dispatchers to streamline communication processes, resulting in improved coordination between drivers and support staff.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine maintenance on truck to keep in working order.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Managed paperwork efficiently by submitting proof of documents promptly upon completion of each job assignment.
Field Service Technician
Access Communications Co-operative
01.2019 - 04.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Operated hand tools and power equipment according to company safety procedures.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Liaised with internal departments to optimize productivity and efficiency.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained company field response vehicle stocked with repair and replacement parts.
Field Service Technician
Access Telecom (BD) Ltd.
02.2009 - 12.2012
- Utilized safety practices with no complaints or accidents.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations.
- Kept clients informed throughout the service process, effectively communicating technical information in layman''s terms as needed.
- Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
- Reduced service downtime for customers by promptly addressing reported technical concerns.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
- Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
- Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
- Utilized advanced diagnostic tools to quickly pinpoint connectivity issues within customer networks.
- Enhanced network performance for clients by conducting routine maintenance and system upgrades.
- Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
- Maintained detailed records of completed work orders, providing accurate documentation for billing and inventory purposes.
- Provided customer with information and requirements for all services.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
Education
High School Diploma -
Independent University Bangladesh
Dhaka, Bangladesh04-2009
Skills
- Advanced level of heavy Equipment Operator
- Advanced level of Field Broadband Technician
- Intermediate level of Field Technician of Telecommunication
- Safe equipment operation
- Material handling equipment
- Machinery inspection
- Daily vehicle inspections
- Interpreting maps and instructions
- Clean driving record
- Commercial construction experience
- Site preparation techniques
- Effective communication skills
- Safety procedures
- Valid Driver's license
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Documented and resolved technical issues which led to client satisfaction.
- Earned Class A Doubles, Triples and Tanker Endorsements.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Heavy Equipment Operator
Stonebridge Redimix
04.2019 - Current
Field Service Technician
Access Communications Co-operative
01.2019 - 04.2019
Field Service Technician
Access Telecom (BD) Ltd.
02.2009 - 12.2012
High School Diploma -
Independent University Bangladesh
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