Richel Galindo
Melfort
Summary
Experienced with leading retail sales teams to achieve operational efficiency and customer satisfaction. Utilizes strong leadership and communication skills to motivate staff and improve store performance. Track record of implementing effective sales strategies and fostering team-oriented work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
P & A Penner Sales Inc
04.2024 - Current
- Look after logistic and product flow including scanning and receiving inventory.
- Making and executing merchandising decisions.
- Resolve problems that arise such as customer complaints.
- Organize and maintain inventory.
- Ensure the visual standards of the store such as store displays, signage, and cleanliness are always maintained.
Claims Supervisor / Senior
NAQEL Express
12.2017 - 03.2024
- Managed and oversee timely and accurate processing of claims
- Crosschecked credit notes against claim value
- Collected claim letter and landed cost invoice/s from clients
- Entered and closed claims in ERP system
- Prepared claim request forms for every claims
- Accepted and rejected claims
- Checked correctness of Damaged & First Investigation Report
- Visited clients for claims related issues
- Managed over 15 customer calls per day, responded over 50 emails per day, and spoke with five (5) clients face-to-face per day
- Maintained records of salvages for CBU and Express division
- Conducted online orientation for newly hired applicants related to insurance and claim procedures
- Gathered information through online to compare value against submitted claim value
- Oversee day-to-day activity of Insurance and Claims Department employees
Service Excellence Supervisor
NAQEL Express
12.2016 - 11.2017
- Provided weekly and monthly dashboard report related to operational activity
- Maintained accurateness of waybill filling
- Checked more than 100 delivery sheets and waybills per day
- Conducted reports on abnormal size and height of shipments
- Checked loading and cleanliness of working area
- Handled customer complaints with empathy and composure
- Participated proactively in meetings and helped create new practices
Quality Controller / Data Analyst
NAQEL Express
04.2014 - 11.2016
- Assessed operations by organizing files and documents to implement improved workflow and organization
- Monitored and checked emails for any waybills with related issues
- Performed continuous Service Level Report and Scan Data Analysis
- Verified more than 250 open outstanding waybills per day
- Carried out on time and late trailer departure and arrival
- Reviewed pick-up performance report
- Reported weekly/monthly key performance indicators
- Performed continuous reviews of quality management systems
- Conducted regular employee audits to check production performance against process standards
Operations Staff
NAQEL Express
04.2013 - 03.2014
- Scanned shipments from pick-up using hand held device upon arrival in warehouse/terminal
- Performed arrival and loading scanning activity for inbound/outbound shipments using hand held device
- Segregated shipments per location, station, and region in sorting area
- Checked shipment waybill numbers, barcodes, and location codes before and after dispatching
- Prepared vehicle manifest and checklist for outbound shipments
- Opened and closed trailer curtains
- Carried more than 50 boxes of shipments per day, arranged shipments on pallets, and moved shipments with jack trolley
- Entertained and managed walk-in customers
- Secured cleanliness and orderliness of working area
- Assessed operations by organizing files and documents to implement improved workflow and organization
Bookkeeper / Teacher / Library In-charge
Assumption Academy of Monkayo
06.2008 - 04.2012
- Monitored financial records of students
- Completed data entry through ledger and accounting books
- Prepared reports as necessary and completed any other duties as required
- Developed, planned, and implements curriculum, lesson plans, and educational programs for students
- Presented and reinforced learning concepts within specified subject or subject area
- Overseeing the checkout process for books and other resource materials
- Clarified the use of library resources and providing information about library policies
- Maintained cleanliness and orderliness of workplace
Education
Bachelor of Science - Banking And Finance
Bukidnon State University
Malaybalay, Bukidnon04-2008
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales techniques
Languages
English
Full Professional
Certification
License Professional Teacher
References
Name: Mr. Danilo Castino
Position: Customer Service Supervisor
Company / Address: NAQEL Express / Jeddah, Kingdom of Saudi Arabia
Contact No: +966 59311 1082
Name: Mr. Abdul Rafey Faheem
Position: Insurance and Claim Manager
Company/ Address: NAQEL Express / Riyadh, Kingdom of Saudi Arabia
Contact No: +966 54296 2494
Name: Mr. Patrick Palabasan
Position: Retail Sales Supervisor
Company / Address: P&A Penner Sales Inc / Melfort, SK, Canada
Contact No: 1(306)-921-5470
Timeline
Retail Sales Supervisor
P & A Penner Sales Inc
04.2024 - Current
Claims Supervisor / Senior
NAQEL Express
12.2017 - 03.2024
Service Excellence Supervisor
NAQEL Express
12.2016 - 11.2017
Quality Controller / Data Analyst
NAQEL Express
04.2014 - 11.2016
Operations Staff
NAQEL Express
04.2013 - 03.2014
Bookkeeper / Teacher / Library In-charge
Assumption Academy of Monkayo
06.2008 - 04.2012
Bachelor of Science - Banking And Finance
Bukidnon State University
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