Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Riley Ballantyne

Prince Albert

Summary

Retail manager with extensive experience at Loblaw, specializing in customer service and operational efficiency. Achievements include significant waste reduction and improved team performance. Expertise in inventory management and staff training, contributing to a positive work environment and high-quality standards in produce and baked goods.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Produce Manager

Loblaw
08.2023 - 08.2025
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.

Bakery Manager

Loblaw
08.2020 - 08.2023
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.

Baker

Loblaw
08.2016 - 08.2020
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.

Bakery Clerk

Loblaw
08.2015 - 08.2016
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Maintained tidy and organized work area to comply with cleanliness standards.

Education

GED -

Carlton Comprehensive HighSchool
Prince Albert, SK
06.2016

Skills

  • Customer service
  • Retail management experience
  • Department leadership
  • Positive attitude
  • Teamwork
  • Attention to detail
  • Schedule management

Languages

English
Professional Working

Certification

First Aid Training

Timeline

Produce Manager

Loblaw
08.2023 - 08.2025

Bakery Manager

Loblaw
08.2020 - 08.2023

Baker

Loblaw
08.2016 - 08.2020

Bakery Clerk

Loblaw
08.2015 - 08.2016

GED -

Carlton Comprehensive HighSchool

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Riley Ballantyne