Rishi Shah
Regina
Summary
Energetic, hard-working and empathetic with talent for understanding customer needs and resolving issues effectively. Familiar with customer service principles and adept at using CRM software to manage inquiries efficiently. Excited to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Support Associate
Zomato
10.2021 - 11.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
Education
Bachelor's of Commerce - Accounting And Finance
Maharaja Sayajirao University
05.2024
Skills
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team collaboration
- Remote technical support
- Technical issues analysis
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Support Associate
Zomato
10.2021 - 11.2024
Bachelor's of Commerce - Accounting And Finance
Maharaja Sayajirao University
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