ROBERTA GOUGH
MAIDSTONE
Summary
Dynamic and dedicated Food Service Worker with a strong work ethic, honed at St. Joseph's Nursing Home. Proven ability to multitask and maintain high service standards while fostering resident loyalty. Skilled in safe food handling and effective communication, ensuring a positive dining experience and compliance with health regulations. Adaptable team player committed to excellence in food service.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
11
11
years of professional experience
Work History
Server
Parktown Hotel
01.2018 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Restaurant Server
Station Place Restaurant
02.2017 - 06.2019
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Service Worker
St. Joseph's Nursing Home
07.2008 - 02.2015
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Enhanced loyalty, remembering residents names and orders.
Education
High School Diploma -
Evan Hardy Collegiate
Saskatoon, SK06-1985
Skills
- Strong work ethic
- Quick learner
- Flexible schedule
- Safe food handling
- Food preparation
- Working with diverse people
- Food and safety standards
- Efficient food preparation
- Multitasking
- Cleaning and sanitation
- Positive attitude and energy
- Strong communication skills
- Team oriented
Languages
English
Full Professional
Timeline
Server
Parktown Hotel
01.2018 - 06.2019
Restaurant Server
Station Place Restaurant
02.2017 - 06.2019
Food Service Worker
St. Joseph's Nursing Home
07.2008 - 02.2015
High School Diploma -
Evan Hardy Collegiate
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