Ruby Devakani Stanley Jones
Dunajska Streda
Summary
Expert in leveraging Microsoft Applications/SQL to drive problem resolution and enhance client satisfaction. Skilled in sales management, with a knack for identifying cross-selling opportunities, Big Data Analysis , Customer Support, achieving high retention rates, and positive client relationships.
Overview
6
6
years of professional experience
Work History
Technical Crae Support
AT&T Global Service Slovak Private Limited
07.2022 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Researched and identified solutions to technical problems.
SPOT Sales Manager
Hegelmann Transporte
01.2020 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Tax Analayst
KPMG Global Services
08.2018 - 11.2019
- Calculated estimated tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
- Recommended financial solutions in relation to tax implications.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
Education
Master of Science - International Business, Slovakia
Kaunas University of Technology
Lithuania06.2018
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Christian College of Engineering & Technology
India06.2011
Skills
- Big Data Analyzing Problem Resolution
- Customer Support
- Sales Management
- Tax Analyzing
- Microsoft Applications / SQL
- Bidding and Tenders management
Accomplishments
- Recipient of individual and departmental awards for providing Academic related records ( Best Presenter Award in intercultural competitions )
- Trained and led as Secretary for department .
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Technical Crae Support
AT&T Global Service Slovak Private Limited
07.2022 - Current
SPOT Sales Manager
Hegelmann Transporte
01.2020 - 01.2022
Tax Analayst
KPMG Global Services
08.2018 - 11.2019
Master of Science - International Business, Slovakia
Kaunas University of Technology
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Christian College of Engineering & Technology
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