Ryan Anthony Cruz
Lloydminster
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. Proud Canadian.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
06.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback/coaching.
Supervisor
Tim Hortons
05.2014 - 06.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Unit Manager
Resort World Sentosa
04.2012 - 05.2014
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Store Manager
Coffee Bean & Tea Leaf
04.2008 - 04.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Flight Attendant
Philippine Airlines
11.2006 - 04.2008
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with passengers.
Education
Bachelor of Science - Tourism
University of Rizal
Rizal, PhilippinesSkills
- Airline operations
- Reliability and punctuality
- Calm under pressure
- Conflict resolution
- First aid certified
- Cultural sensibility
- Teamwork and cooperation
- Strong decision-making skills
- Communication
- Attention to detail
- Team collaboration
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Store Manager
Starbucks
06.2016 - Current
Supervisor
Tim Hortons
05.2014 - 06.2016
Unit Manager
Resort World Sentosa
04.2012 - 05.2014
Store Manager
Coffee Bean & Tea Leaf
04.2008 - 04.2012
Flight Attendant
Philippine Airlines
11.2006 - 04.2008
Bachelor of Science - Tourism
University of Rizal
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