Samantha Pruden
Saskatoon
Summary
Dynamic professional with a strong background in customer service and hospitality, honed through years of work with The Central Urban Metis Federation Inc. and the service industry. Recognized for fostering teamwork and resolving issues promptly and efficiently, ensuring a positive experience for clients and colleagues alike thus delivering exceptional service and building lasting relationships.
Overview
12
12
years of professional experience
Work History
Visiting Suites Supervisor
Central Urban Metis Federation Inc.
04.2023 - Current
- Thoroughly documented communications involving clients and their children using MS Word for Social Services records.
- Handled sensitive client information with meticulous attention.
- Coordinated and booked visits with clients and childcare at both parties convenience via MS Excel.
- Enhanced client satisfaction by addressing and resolving issues promptly and efficiently.
- Facilitated communication with coworkers and coordinator regarding inquiries from clients, MSS workers, and childcare.
- Collaborated with coworkers and coordinator to share best practices and identify opportunities for cross-departmental efficiency improvements.
- Maintained a high level of cleanliness throughout all suites, contributing to an elevated client experience.
Emergency Receiving Home Worker
Central Urban Metis Federation Inc.
12.2021 - 04.2023
- Delivered necessary daily attention to children from newborns to 12-year-olds providing a comfortable, warm, and safe environment as a parental figure would.
- Maintained detailed records of children's activities using handwritten notes or MS Word.
- Performed routine cleaning and sanitizing tasks effectively.
- Ensured consistency in children's routines through effective coworker communication and collaboration.
Cashier/Customer Service Associate
TJX Homesense
04.2018 - 11.2021
- Offered a warm greeting to each customer at the till.
- Processed various payment methods including cash, direct debits, and credit cards.
- Managed successful promotion of sales and charity events. As well as answering questions regarding sales and events.
- Developed rapport with clientele leading to regular transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized merchandise in front lanes.
Cashier
Petsmart
11.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Provided information about ongoing sales and events to customers.
- Guided customers in selecting suitable products for their family pets.
- Successfully promoted charity donation sales.
- Handled transactions involving cash, checks, and credit cards accurately.
- Assisted customers with returns, refunds and resolving transaction issues.
- Closing duties: Restocking merchandise and prepping store for morning shift.
Waitress/Cashier
What's on Third Restaurant
06.2016 - 11.2016
- Showcased strong multitasking abilities by managing numerous tables at once, delivering prompt and quality service.
- Contributed to exceptional guest experiences through consistent upkeep of a tidy and hospitable environment.
- Processed payments including cash, debit, and credit card transactions.
- Maintained composure in high-stress customer interactions.
- Secured premises during closing hours while ensuring readiness for the next business day.
Waitress
Tokyo Bowl: Japanese Restaurant and Sushi Bar
01.2013 - 05.2015
- Displayed exceptional multitasking skills by managing multiple tables and orders efficiently during peak hours.
- Boosted customer satisfaction through attentive service and swift resolution of concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with staff members to ensure efficient service during peak times.
- Remained calm and poised when dealing with difficult customers and/or situations.
Education
Bachelor Of Environmental Science - School of Arts And Sciences
University of Saskatchewan
Saskatoon, SKSkills
- Customer service
- Hospitality
- Goal Oriented
- Interpersonal Skills
- Ability to work in group settings
- Effective Communication Skills
- Detail Oriented
- Proficient with MS Word Documentation
- Experience with POS Systems
Languages
English
Spanish
Timeline
Visiting Suites Supervisor
Central Urban Metis Federation Inc.
04.2023 - Current
Emergency Receiving Home Worker
Central Urban Metis Federation Inc.
12.2021 - 04.2023
Cashier/Customer Service Associate
TJX Homesense
04.2018 - 11.2021
Cashier
Petsmart
11.2016 - 04.2017
Waitress/Cashier
What's on Third Restaurant
06.2016 - 11.2016
Waitress
Tokyo Bowl: Japanese Restaurant and Sushi Bar
01.2013 - 05.2015
Bachelor Of Environmental Science - School of Arts And Sciences
University of Saskatchewan
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