Sami Mohammed
Regina
Summary
Patient-oriented Dental Hygienist offering expertise in screening patients for cancer and oral diseases, performing prophylaxis and providing education on oral hygiene and health. Talented at working with diverse personality types to give an upbeat work environment.
Overview
7
7
years of professional experience
Work History
Customer Retention Manager
Shaw Telecommunications
11.2020 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched cross-departmental initiatives that resulted in improved collaboration between departments ultimately enhancing the overall customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed new strategies for customer retention activities.
- Established team priorities, maintained schedules and monitored performance.
- Trained new hires in company policies procedures contributing towards a more skilled workforce.
- Managed a team of dedicated Customer Retention Specialists responsible for handling complex account escalations effectively resolving issues through creative problem-solving techniques.
Associate Dentist
Maxcare Dental
01.2017 - 06.2020
- Promoted an inclusive environment for all patients by accommodating special needs or requests when possible during appointments.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Took impressions for retainers and appliances.
- Built strong relationships with patients, fostering trust and open communication regarding their dental concerns.
- Meeting with patients to discuss and treat dental concerns, performing regular cleanings and other preventative procedures, and establishing a plan for better dental hygiene.
- Performing dental procedures, such as extractions, root canals, and dental fillings.
- Correcting bite issues and overcrowding.
- Prescribing medications for dental problems, such as pain medications or antibiotics.
- Giving clients sedatives or anesthesia before treatment.
- Ordering diagnostic measures, such as x-rays, models, etc.
- Keeping records relating to the oral health of patients and the treatments given to them.
Education
Bacherlor's of Dental Surgery - Dentistry
Government Dental College & Hospital
Hyderabad, India07.2018
Skills
- Lead Generation
- Technical Proficiency
- Patient education and prophylaxis
- Anesthetic Administration
- Oral Hygiene Instruction
- Dental records
- X-Ray Processing
- Certified in CPR/AED
- Multilingual Communication
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Telugu
Full Professional
Volunteering
- ORAL HYGIENE AWARENESS CAMP ┃20 MARCH 2013
- ORAL CANCER SCREENING DAY ┃4 FEB 2015
- BLOOD DONATION DRIVE (RED CROSS SOCIETY) ┃8 MAY 2016
- MEALS ON WHEELS (FREEDOM AGAIN FOUNDATION) ┃16 OCT 2017
- NATIONAL PIT AND FISSURES AWARENESS DRIVE ┃20 NOV 2017
Timeline
Customer Retention Manager
Shaw Telecommunications
11.2020 - Current
Associate Dentist
Maxcare Dental
01.2017 - 06.2020
Bacherlor's of Dental Surgery - Dentistry
Government Dental College & Hospital
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