Samuel Dorniak
Prague,Czech Republic
Summary
Technical support-oriented professional with hands-on customer support experience at Bolt, providing fast problem resolution in English-speaking environments. Currently transitioning into IT support, with strong troubleshooting skills, adaptability, and readiness to relocate to Prague immediately.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Support Specialist
Bolt
Ružomberok
2023.11 - 2026.02
- Resolved customer and platform-related issues in high-volume support environments
- Troubleshot user problems and guided customers through step-by-step solutions
- Worked with internal systems, ticket management, and case documentation
- Maintained response-time KPIs while ensuring high-quality support
- Developed strong analytical thinking and communication skills in English-speaking environments
- Collaborated with internal teams to resolve escalated issues efficiently
Scaffolding Worker
R.S.M. Team
Stockholm
2022.10 - 2023.11
- Worked in highly structured technical environments with strong focus on safety and precision
- Followed technical procedures and operational standards under pressure
- Cooperated within international teams to complete projects efficiently
- Developed discipline, responsibility, and problem-solving mindset
Education
High School Diploma -
Secondary Technical School of Electrical Engineering
Liptovský Hrádok 2015.09 - 2019.05
Skills
- Technical Troubleshooting
- IT Support Fundamentals
- Customer Support Systems
- Ticketing Systems
- Windows Environment
- Microsoft Office / Google Workspace
- Communication & Problem Solving
- Fast Learning & Adaptability
LANGUAGES
English - B2 Professional Working Proficiency
Czech - B2 Full Professional Proficiency
Slovak - Native Native or Bilingual Proficiency
Certification
Driving License: Category B (valid)
Accomplishments
Successfully handled complex customer cases requiring analytical problem-solving.
Timeline
Customer Support Specialist
Bolt
2023.11 - 2026.02
Scaffolding Worker
R.S.M. Team
2022.10 - 2023.11
High School Diploma -
Secondary Technical School of Electrical Engineering
2015.09 - 2019.05