Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandeep Kaur

Prince Albert

Summary

Dynamic Customer Service Manager with a proven track record at Walmart, excelling in problem-solving and customer relationship management. Successfully reduced complaints by implementing effective solutions while fostering a collaborative team environment. Skilled in Microsoft Excel and dedicated to maintaining high customer service standards, ensuring exceptional satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Walmart
06.2024 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Manager

Subway
05.2022 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Diploma - Accounting

Saskatchewan Polytechnic
Moose Jaw, SK
04-2022

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Cash handling
  • Adherence to high customer service standards
  • Customer relationship management (CRM)
  • Exceptional telephone etiquette

Languages

English
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Manager

Walmart
06.2024 - Current

Manager

Subway
05.2022 - 06.2024

Diploma - Accounting

Saskatchewan Polytechnic

Similar Profiles

CREATE PROFILE
Sandeep Kaur