Satnam Singh
Motel Manager
Regina
Summary
Dynamic team leader with a proven track record at Federal Express, enhancing productivity through strategic planning and effective team motivation. Skilled in operations management and customer service, I successfully implemented efficient processes, resulting in improved performance and satisfaction. Committed to fostering collaboration and mentoring staff to achieve their full potential.
Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Overview
4
4
years of professional experience
Work History
Team Leader
Federal Express
Regina, Saskatchewan
12.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Specialist
Goeasy
Regina, Saskatchewan
04.2024 - 12.2024
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Conducted comprehensive competitor analysis to inform strategic decisions.
Manager
Lucky's Motel and Restaurants
Indian Head, Saskatchewan
05.2021 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma - Office Administration
Saskatchewan Polytechnic
Regina,SK 05.2001 -
BBA - Administration
KCP
Patiala 05.2001 -
High School Diploma -
Kay Kay International
Patiala,PB 05.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Operations management
Strategic planning
Customer service
Timeline
Team Leader
Federal Express
12.2024 - Current
Specialist
Goeasy
04.2024 - 12.2024
Manager
Lucky's Motel and Restaurants
05.2021 - 04.2024
Diploma - Office Administration
Saskatchewan Polytechnic
05.2001 -
BBA - Administration
KCP
05.2001 -
High School Diploma -
Kay Kay International
05.2001 -
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