Dilchirag Kaur Baidwan
Moose Jaw
Summary
Eager and proficient Lead Department Manager with a strong foundation in organization,time management , and communication. Skilled in improved motivation,conflict resolution and handling difficult situations within a business setting.
Overview
3
3
years of professional experience
Work History
Food Lead Department Manager
Walmart
10.2024 - Current
- Leading by example a team of department managers to ensure quality assurance and improved customer satisfaction.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Aided Assistant Store Managers in daily readiness checks.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among associates.
Meat Department Manager
Walmart
08.2024 - 10.2024
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
Customer Service Manager
Walmart
08.2023 - 08.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Desk Associate
Walmart
02.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
Self-Checkout Attendant/Cashier
Walmart
05.2022 - 08.2023
- Worked with customers to understand needs and provide excellent service.
- Assisted customers with self-checkout machine operations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash and card transactions to complete customer purchases.
Food Court Supervisor
Dexterra
02.2022 - 04.2022
- Exceeded goals through effective task prioritization and great work ethic.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs
Education
Post Graduate Diploma - Business Management And Supply Chain Management
Saskatchewan Polytechnic
12.2023
Bachelor of Commerce (Honours) - Commerce
Shri Ram College of Commerce
06.2021
High School Diploma -
Sacred Heart Senior Secondary School
06.2018
Skills
- Critical Thinking
- Task Delegation
- Strong interpersonal and communication skills
- Responsible and reliable
- Effective Team management
- Multi-Language Proficiency
- Customer service skills
- Problem-solving
Timeline
Food Lead Department Manager
Walmart
10.2024 - Current
Meat Department Manager
Walmart
08.2024 - 10.2024
Customer Service Manager
Walmart
08.2023 - 08.2024
Customer Service Desk Associate
Walmart
02.2023 - 08.2023
Self-Checkout Attendant/Cashier
Walmart
05.2022 - 08.2023
Food Court Supervisor
Dexterra
02.2022 - 04.2022
Bachelor of Commerce (Honours) - Commerce
Shri Ram College of Commerce
High School Diploma -
Sacred Heart Senior Secondary School
Post Graduate Diploma - Business Management And Supply Chain Management
Saskatchewan Polytechnic
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