Kristína Sekáčová

• Responsible on handling Forecasting and Ordering of workstation for IBM Internal Employees
• Managing Laptop Stock Level of each of Countries under GEO assigned to ( lowered Inventory in Top Countries to 5%-10% by the end of 2023 contributing to financial challenges )
• Communicate and Collaborate with internal Teams like HR, Procurement and Local Ops team to ensure all workstation requirements are captured based on guideline of CIO
• Submitting orders to suppliers (Lenovo and Apple); cooperation with procurement, buyers and suppliers as well as with Physical Handling teams and end clients
• Tracking orders to be delivered to end countries in proper quantity and quality; dealing with various issues: lost/ stolen orders, damaged/ wrongly delivered laptops, etc
• Stocks-clean up = identifying of hardware to be disposed (
• Regular monitoring of current situation in stocks on weekly basis in order to avoid critical low levels; taking appropriate actions in case stock is jeopardized = requesting additional capital/ urging deliveries via suppliers/ searching for possibility of inter-company transfers of hardware

• -Handled collections management for assigned branches, mainly by outgoing calls to customers before and after due date of invoice, combined with reminder emails and dunning letters on timely manner (in line with pre-defined collections strategy and established KPIs)
• -Determined reasons of non-payment from customer side, and properly codifying these reasons in respective IT tools used for cash collections purposes, analyzing repeating reasons, and proposing remediation actions.
• -Registered customers’ disputes on IT tools with appropriate codes for assigned portfolio of customers and submitting disputes to respective resolution owner and coordination for timely resolution as well as following up on disputes in customer portfolio.
• -Handled inbound calls from respective segments of customers
• -Processed customers’ refunds to customers in case of overpayments and other customer claims.
• -Supported Cash Application teams by contacting assigned customers and clarifying allocation details for received cash as well as credit notes issued.
• -Supported Cash Application Team in researching complex cases via account reconciliation.
• -Proposed write-offs, declaration to legal firm and/or submitting cases to 3rd Party Collection Team if cases are not collectable by early collections methods.
• -Support to release orders in related ERP + other tools if applicable and communication related to this task (communication with relevant counterparts, departments etc.)

- Responsible for fleet of 50 drivers
- Preparing shift plan for drivers aiming to cover all trucks from company's fleet in order to avoid any disruption of services

- Coordinated daily fulfillment of driver's schedule by liaising between dispatcher team and drivers

- Administrative support tasks for Romanian drivers with Slovak contract ( preparing documents for Insurance, Government agencies, ad-hoc tasks)

- Managed hiring process for new drivers ( preparing job description, leading interviews, selecting candidates, etc)

- Translated documents from/into French, Romanian and Slovak