Shana Melenka
Meadow Lake
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Outstanding active listening and multitasking abilities. Strong team collaboration. Reliable, organized and adaptable to changing needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Produce Associate
Co-op Food Store
03.2025 - Current
- Stocked fruits and vegetables while removing expired or subpar products.
- Maintained cleanliness standards throughout produce department, ensuring compliance with health regulations.
- Assisted customers with price checks and locating requested items in department.
- Provided efficient, friendly service to enhance customer satisfaction and ensure organized produce section.
Janitorial Contractor
Canoe Lake RDI
01.2025 - Current
- Followed safety processes for all manual and electric cleaning equipment.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Emptied wastebaskets throughout the facility on a regular basis.
- Washed walls and woodwork in offices or common areas.
- Followed company uniform, performance and security policies with every job.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
Customer Service Representative
Pursuit Collections (Columbia Icefield)
07.2022 - 11.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Landscape Assistant
River City Stone Design Ltd.
01.2020 - 05.2022
- Shoveled snow and spread salt on walkways and parking lots.
- Assisted with the design of outdoor spaces for residential customers.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Planted trees, shrubs, flowers, sod, seedlings and bulbs in designated areas.
- Collaborated with team members to ensure projects were completed efficiently.
Education
Sturgeon Composite High School
Namao, ABSkills
- Cash register systems
- Guest services
- Data entry
- Refund processing
- Patience and composure
- Quality assurance
- Attention to detail
- Calm demeanor
- Time management skills
- Complex Problem-solving
- POS systems
- Team collaboration
- Reliability and punctuality
Certification
SafeSell AGLC Certification.
CannaSell SellSafe Certification.
Timeline
Produce Associate
Co-op Food Store
03.2025 - Current
Janitorial Contractor
Canoe Lake RDI
01.2025 - Current
Customer Service Representative
Pursuit Collections (Columbia Icefield)
07.2022 - 11.2024
Landscape Assistant
River City Stone Design Ltd.
01.2020 - 05.2022
Sturgeon Composite High School
Similar Profiles
Madison GathercoleMadison Gathercole
E-Commerce Personal Shopper at Co-op Food StoreE-Commerce Personal Shopper at Co-op Food Store
Amandeep Kaur GillAmandeep Kaur Gill
Cashier at Co-op Food StoreCashier at Co-op Food Store
Noah PetersNoah Peters
Butcher at Co-op Food StoreButcher at Co-op Food Store