Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shana Melenka

Meadow Lake

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Outstanding active listening and multitasking abilities. Strong team collaboration. Reliable, organized and adaptable to changing needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Produce Associate

Co-op Food Store
03.2025 - Current
  • Stocked fruits and vegetables while removing expired or subpar products.
  • Maintained cleanliness standards throughout produce department, ensuring compliance with health regulations.
  • Assisted customers with price checks and locating requested items in department.
  • Provided efficient, friendly service to enhance customer satisfaction and ensure organized produce section.

Janitorial Contractor

Canoe Lake RDI
01.2025 - Current
  • Followed safety processes for all manual and electric cleaning equipment.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Emptied wastebaskets throughout the facility on a regular basis.
  • Washed walls and woodwork in offices or common areas.
  • Followed company uniform, performance and security policies with every job.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.

Customer Service Representative

Pursuit Collections (Columbia Icefield)
07.2022 - 11.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Landscape Assistant

River City Stone Design Ltd.
01.2020 - 05.2022
  • Shoveled snow and spread salt on walkways and parking lots.
  • Assisted with the design of outdoor spaces for residential customers.
  • Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
  • Planted trees, shrubs, flowers, sod, seedlings and bulbs in designated areas.
  • Collaborated with team members to ensure projects were completed efficiently.

Education

Sturgeon Composite High School
Namao, AB

Skills

  • Cash register systems
  • Guest services
  • Data entry
  • Refund processing
  • Patience and composure
  • Quality assurance
  • Attention to detail
  • Calm demeanor
  • Time management skills
  • Complex Problem-solving
  • POS systems
  • Team collaboration
  • Reliability and punctuality

Certification

SafeSell AGLC Certification.

CannaSell SellSafe Certification.

Timeline

Produce Associate

Co-op Food Store
03.2025 - Current

Janitorial Contractor

Canoe Lake RDI
01.2025 - Current

Customer Service Representative

Pursuit Collections (Columbia Icefield)
07.2022 - 11.2024

Landscape Assistant

River City Stone Design Ltd.
01.2020 - 05.2022

Sturgeon Composite High School

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Shana Melenka