Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Shaun Pikaluk

Prince Albert

Summary

Dynamic professional in operations management with significant experience in optimizing business processes and driving efficiency. Skilled in team collaboration, strategic planning, and problem-solving to achieve high-impact results. Enhanced program delivery through effective project management and strong interpersonal skills, resulting in improved community engagement and satisfaction. Known for adaptability, reliability, and strong leadership in dynamic environments. Expertise includes logistics coordination, budget preparation and management, report writing and performance analysis.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Arena Operations Manager

City of Prince Albert
07.2022 - 08.2025


  • Contributed to the implementation of standard operating procedures for consistency.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Provided feedback on process improvements to optimize daily operations.
  • Participated in training sessions to develop skills in tools and systems used in operations.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Established effective communication channels between departments, improving collaboration and information sharing across the organization.
  • Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries
  • Oversee, coordinate and manage program delivery, including budget preparation and administration.

Recreation Programmer

City of Prince Albert
10.2004 - 07.2022
  • Developed engaging recreational programs to enhance community participation and enjoyment.
  • Coordinated logistics for events, ensuring smooth operations and participant satisfaction.
  • Collaborated with local organizations to create partnerships that enriched program offerings.
  • Trained staff in safety protocols and activity facilitation techniques, fostering a safe environment.
  • Analyzed participant feedback to refine program content and improve overall experience.
  • Implemented marketing strategies to promote programs, increasing community awareness and enrollment.
  • Evaluated program success through surveys, adjusting offerings based on community needs and preferences.
  • Organized annual communitywide events such as festivals or tournaments that attracted residents from surrounding areas, enhancing the city''s reputation as a destination for recreation opportunities.
  • Assisted in grant writing efforts to secure funding for new program development or equipment upgrades when needed.
  • Provided excellent customer service by addressing inquiries or concerns promptly while maintaining professionalism at all times.
  • Implemented new registration system, streamlining the enrollment process for participants.
  • Coordinated facility scheduling to accommodate diverse programming needs, maximizing space utilization.
  • Continuously researched industry trends and best practices, incorporating new ideas into existing programs to keep offerings fresh and engaging for participants.
  • Developed innovative program offerings for various age groups, increasing community engagement.
  • Interviewed and hired instructors with specific subject-matter expertise to lead programs with measurable success.
  • Prepared reports for management regarding status and progress of recreational activities.

Education

No Degree - Undergraduate Studies - Genetics

University of Alberta
Edmonton

Bachelor of Science - Anatomy & Cell Biology

University of Saskatchewan
Saskatoon

Skills

  • Performance analysis
  • Excellent interpersonal skills
  • Operational efficiency
  • Standard operating procedures
  • Report writing experience
  • Budgets
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Effective leader
  • Operations management
  • Project management

Languages

English
Native or Bilingual
French
Limited Working

Certification

Supervision for Safety

Service Best Customer Service

First Aid & CPR

Occupational Health Committee Level 1

Trusted Advisor

Providing Quality Service

Supervisor Training

WHMIS


Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Volunteer Work
  • Coaching hockey
  • Swimming, golfing, baseball, hockey
  • Outdoor Recreation - camping, fishing

Timeline

Arena Operations Manager

City of Prince Albert
07.2022 - 08.2025

Recreation Programmer

City of Prince Albert
10.2004 - 07.2022

No Degree - Undergraduate Studies - Genetics

University of Alberta

Bachelor of Science - Anatomy & Cell Biology

University of Saskatchewan

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Shaun Pikaluk