Shawna Klimek

Staff Mangement

-Recruit, hire, tain and supervise a team of cleaning staff

Quality Control

-Conduct regular inspections to ensure cleanliness, organization,and safety standards are met

Inventory & Supplies

Manage inventory of cleaning supplies and equipment, ensuring adequate stock and proper maintenance

Budget Management

-Oversee buget, control costs, track financials

Health & Safety

Ensure compliamce with health,hygiene,and safety regulations and standards

Client/ Guest Relations

-Excellent communications with clients or guest,resolve complaints

and maintain a high level of service

Administrarive tasks

- Prepare work schedules, document cleaning activities,and report any maintenance needs or issues

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Team leaderships and management skills

- Supervise, train, and mentor cross -functional teams to build high performanace staff

- Over see hiring staff performance reviews and develop strategies to improve team efficiency

- Ensure communication with staff and managers to foster a positive work culture

-ability and skills to to work with people with all abilities

Planning and Improvements

- development and implement operational stategiesto enhance productivity and profitability

Finances and Resource Management

-Manage operational bugets, control cost and maximize use

- managed payroll duties through Kronos

Quality Assurance

-implement and oversee quality control programs and customer satisfaction

-ensure compliance with relevent laws, reguations and company policy and procedure

Supply Chain and Venors

-manage relationshios with suppliers

Coordinate inbound product and manage supply efficiency

Recruiting and Training

Scheduling

Performance Evaluations and development

Team Leadership

Operattional oversight

Financials

Customer service satisfaction

Marketing and Promotions

Supllier Relations

Community Engagement