Shelley Tavener
Marshall,Saskatchewan
Summary
Dynamic insurance broker with a proven track record at BrokerLink Insurance, excelling in claims handling and customer service. Skilled in developing personalized solutions, enhancing client satisfaction, and fostering strong relationships with carriers. Recognized for effective team coordination and staff training, driving performance and service excellence in high-pressure environments.
Restaurant management/serving professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Broker
BrokerLink Insurance
03.2023 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
Restaurant Supervisor
BCMINNS
10.2019 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience. A team of 8 employees.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
Fashion Manager
Walmart
08.2019 - 03.2025
- Boosted sales performance by creating targeted marketing strategies and visual merchandising initiatives.
- Introduced data-driven decision-making processes for sales forecasting and inventory planning, leading to reduced costs and improved efficiency.
- Created comprehensive training programs for new hires, leading to improved staff performance over time.
- Optimized store layout for better traffic flow, enhancing the overall shopping experience for customers.
- Trained sales associates on product knowledge, increasing their ability to assist customers effectively. A team of 12 employees.
MANAGER
Husky Truck Stop
01.2008 - 07.2013
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work. A team of up to 30 employees at a time.
Education
CAIB LEVEL 1 - Insurance
INSURANCE COUNCIL OF SASKATCHEWAN
SASKATOON06-2023
Diploma - Early Childhood Education And Care
KEEWATIN COMMUNITY COLLEGE
The Pas, MB06-2001
Skills
- Collaborative Team Member
- Motivated Professional
- Licensed in Saskatchewan and Alberta Insurance
- Strong Verbal Communication
- Service Excellence
- Customer service
- Team coordination
- Hospitality
- Staff training
- Staff supervision
- Health and safety standards
- Restaurant policies and procedures
- Staff management
- Labor cost control
- Performance monitoring
- Staff scheduling
- Menu development
- Employee motivation
- Table management
- Server training and development
- Bar operations
- Food and beverage service
- Cash handling
- Greeting and seating guests
- Reservations coordination
Languages
English
Full Professional
Certification
CAIB level 1
first aide
Serve it Right Saskatchewan
Timeline
Insurance Broker
BrokerLink Insurance
03.2023 - Current
Restaurant Supervisor
BCMINNS
10.2019 - Current
Fashion Manager
Walmart
08.2019 - 03.2025
MANAGER
Husky Truck Stop
01.2008 - 07.2013
CAIB LEVEL 1 - Insurance
INSURANCE COUNCIL OF SASKATCHEWAN
Diploma - Early Childhood Education And Care
KEEWATIN COMMUNITY COLLEGE
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