SiddharthSinh Kher

Service Advisor

FORD

06.2023 - 07.2025

Assisted customers in understanding service options and recommendations.
Coordinated appointment scheduling to optimize service department efficiency.
Maintained accurate records of customer interactions and service history.
Supported technicians by preparing necessary documentation for vehicle repairs.
Communicated effectively with customers regarding service updates and progress.
Ensured cleanliness and organization of service area to enhance customer experience.
Gathered customer feedback to identify areas for improvement in service delivery.
Learned and adhered to safety protocols while assisting in day-to-day operations.
Maintained high customer satisfaction standards to meet or exceed targets.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Enhanced customer satisfaction by providing timely and accurate service recommendations.
Reduced wait times with efficient coordination of service tasks among technicians.
Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promptly responded to inquiries and requests from prospective customers.
Investigated and resolved customer inquiries and complaints quickly.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Summary

Overview

Work History

Service Advisor

Technician

Education

BACHELOR IN AUTOMOBILE ENG - Automotive Engineering

Skills

Languages

Timeline

Service Advisor

Technician

BACHELOR IN AUTOMOBILE ENG - Automotive Engineering

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