Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simona Kellöová

Customer Service Representative/translator
Senec

Summary

Passionate about delivering quality service and unparalleled support to promote lasting customer satisfaction. Committed to maintaining professional relationships, driving business results, and increasing profitability. Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving issues, inputting orders, and processing shipments. Dedicated to ensuring high customer satisfaction while managing large volumes of emails in busy offices. Skilled in team building, motivating, and problem-solving, with excellent customer relations and relationship-building abilities. Proficient in independent decision-making and judgment to positively impact company success. Experienced in training, monitoring, and boosting employee engagement and performance. Collaborative leader dedicated to fostering an engaged and empowering work culture. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level Client Migration Manager position and contribute to achieving company goals.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Casallia s.r.o.
Senec
08.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Identified and responded to customer requests and concerns through email, online chat for both English and Romanian-speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Met customer service objectives by providing superior customer service to Romanian-speaking customers.


Junior SEO Specialist

Marketinger s.r.o
Bratislava
08.2019 - 06.2020
  • Analyzed SEO outreach goals and presented findings to marketing director.
  • Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Researched and analyzed competitor website and advertising links to gain insight into new strategies.
  • translation of pre-prepared documents for paid advertisements on google ads and facebook ads into Romanian language

Junior Ppc Specialist and Translator

6clickz s.r.o.
Košice
01.2019 - 01.2020
  • Created content strategies for digital media.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
  • translation of pre-prepared documents for paid advertisements on google ads and facebook ads into Romanian
  • A-B tested ad campaigns to optimize performance and drive improved ROI.

Truck Dispatcher/Transportation Dispatcher/Translator and Interpreter

Intrabel s.r.o.
Bratislava
03.2019 - 05.2019
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Transportation Dispatcher/Translator

East Transport and Leasing
Bratislava
12.2017 - 12.2018
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Coordinated driver dispatch in Romanian language to accomplish daily delivery requirements.
  • Provided training and guidance to new Romanian dispatchers.

Education

Masters in Translation And Interpretation - Language Interpretation And Translation

Comenius University
Bratislava
09.2013 - 10.2018

Skills

    Complaint resolution

undefined

Timeline

Customer Service Representative

Casallia s.r.o.
08.2020 - Current

Junior SEO Specialist

Marketinger s.r.o
08.2019 - 06.2020

Truck Dispatcher/Transportation Dispatcher/Translator and Interpreter

Intrabel s.r.o.
03.2019 - 05.2019

Junior Ppc Specialist and Translator

6clickz s.r.o.
01.2019 - 01.2020

Transportation Dispatcher/Translator

East Transport and Leasing
12.2017 - 12.2018

Masters in Translation And Interpretation - Language Interpretation And Translation

Comenius University
09.2013 - 10.2018
Simona KellöováCustomer Service Representative/translator