Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simranjot Kaur

Saskatoon

Summary

Dynamic and results-driven professional with extensive experience in customer service and team management at Smitty's Family Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and upselling techniques. Strong money handling skills combined with a goal-oriented approach, fostering loyalty and repeat business. Flexible and dedicated to maintaining high standards of service.

Overview

3
3
years of professional experience

Work History

Server Supervisor

Smitty's Family Restaurant
04.2024 - Current
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Ensured accurate billing for customers' meals.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.

Sales Associate

Sport Chek
12.2023 - 03.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Customer Service Representative

Intelcom Express
06.2022 - 03.2024


  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Sales Associate

Real Canadian Superstore
10.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Associate Of Arts - Science

Columbia College
Vancouver, None
08.2023

Skills

  • Team management
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Listening skills
  • Goal oriented
  • Money handling
  • Flexible schedule

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Server Supervisor

Smitty's Family Restaurant
04.2024 - Current

Sales Associate

Sport Chek
12.2023 - 03.2024

Customer Service Representative

Intelcom Express
06.2022 - 03.2024

Sales Associate

Real Canadian Superstore
10.2021 - 12.2022

Associate Of Arts - Science

Columbia College
Simranjot Kaur