Simranjot Kaur
Saskatoon
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management at Smitty's Family Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and upselling techniques. Strong money handling skills combined with a goal-oriented approach, fostering loyalty and repeat business. Flexible and dedicated to maintaining high standards of service.
Overview
3
3
years of professional experience
Work History
Server Supervisor
Smitty's Family Restaurant
04.2024 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Ensured accurate billing for customers' meals.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
Sales Associate
Sport Chek
12.2023 - 03.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Intelcom Express
06.2022 - 03.2024
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Associate
Real Canadian Superstore
10.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate Of Arts - Science
Columbia College
Vancouver, None08.2023
Skills
- Team management
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Goal oriented
- Money handling
- Flexible schedule
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Server Supervisor
Smitty's Family Restaurant
04.2024 - Current
Sales Associate
Sport Chek
12.2023 - 03.2024
Customer Service Representative
Intelcom Express
06.2022 - 03.2024
Sales Associate
Real Canadian Superstore
10.2021 - 12.2022
Associate Of Arts - Science
Columbia College
Similar Profiles
Gurleen KaurGurleen Kaur
Server at Smitty's Family Restaurant,west LethbridgeServer at Smitty's Family Restaurant,west Lethbridge
Chandler SchneiderChandler Schneider
Cook at Smitty's Family RestaurantCook at Smitty's Family Restaurant
Taylor TimlickTaylor Timlick
Server at Smitty's Family RestaurantServer at Smitty's Family Restaurant