Sonya Titus

During my tenure at the Radius Global Solutions Organization, I held a key role where my responsibilities included:

• Facilitating loan processes for customers by meticulously reviewing and analyzing financial documents such as tax documents, bank statements, payslips, benefits documents, court orders, and alimony.
• Calculating customers' monthly net income to assess their financial eligibility for loans.
• Implementing a thorough document review process, ensuring strict adherence to eligibility guidelines before approving loans for customers.

This experience honed my attention to detail and analytical skills, contributing to the efficient and accurate processing of loan applications.

Our responsibilities also included explaining loan terms and requirements to each customer in order to be granted a loan and answering calls daily from customers in regard to the status of their loan .

"During my tenure at AT&T, I undertook pivotal responsibilities, including activating IMEI for customers, managing soft collections, generating bill summaries, facilitating payments, and placing orders. My primary objective was to efficiently fulfill customer requests within specified Average Handle Time using CRM and the Salesforce system.

In addition to streamlining processes, I demonstrated a proactive approach by successfully upselling various products, such as cell phones, wearables, and optimized internet speeds, all at competitive prices. Throughout my time with the

company, I consistently achieved high-quality call scores each week, determined by both average handle time metrics and customer satisfaction surveys. This reflected my commitment to delivering resolutions that not only met but exceeded customers' expectations."

During my tenure at Concentrix, I undertook diverse responsibilities, demonstrating a versatile skill set that contributed to the overall customer satisfaction. Key roles included:

• Selling Nespresso coffee products to customers across the United States, showcasing an ability to effectively communicate product features and benefits to drive sales.
• Troubleshooting customers' coffee machines through video calls, showcasing technical proficiency and excellent problem-solving skills.
• Creating trouble tickets to document and track customer issues, ensuring a systematic approach to issue resolution.
• upselling coffee machines , mugs and various sleeves of coffee
• Resolving shipping and billing issues for customers, demonstrating attention to detail and commitment to delivering exceptional service.
• entering orders for customers in a computer system for products or servies and recorded customer information in a database.