Sophia Babagonio
Humboldt,SK
Summary
Dynamic customer service professional with experience at KFC, known for enhancing customer satisfaction through empathetic complaint resolution and reliable service. Proven ability to maintain composure under pressure while processing transactions accurately. Strong interpersonal skills complemented by a commitment to training new employees, fostering a knowledgeable team environment.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
KFC
06.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Volunteer
St. Elizabeth Daycare
03.2024 - 06.2024
- Maintained clean, neat, and fun space for the kids to have fun.
- Supported engaging, fun, and smooth-running games by helping looking out for the kids.
- Used strong interpersonal communication skills to convey information to other caregivers.
- Helped take care of the kids whenever they got hurt.
- Provided emotional support and companionship to toddlers in the daycare.
Education
Surallah Central Elementary School
PhilippinesHigh School Diploma -
Humboldt Collegiate Institute
Humboldt, SK06-2025
St. Augustine Elementary School
Humboldt, SK06-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Hard-working
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Volunteer
St. Elizabeth Daycare
03.2024 - 06.2024
Customer Service Cashier
KFC
06.2021 - Current
Surallah Central Elementary School
High School Diploma -
Humboldt Collegiate Institute
St. Augustine Elementary School
Similar Profiles
VISHNU RAJANVISHNU RAJAN
Customer Service Team Leader at KFCCustomer Service Team Leader at KFC
Brayden PidalBrayden Pidal
Shift Supervisor at KFCShift Supervisor at KFC
Neyshawn JonesNeyshawn Jones
Cook at KFCCook at KFC
Eli HarboltEli Harbolt
Team Member at KFCTeam Member at KFC
Kiana PetersKiana Peters
Student at Prarie Roots Early Learning Center at N/AStudent at Prarie Roots Early Learning Center at N/A