Stephanie Bone
Customer Service Supervisor
Budapest
Summary
Experienced Customer service manager bringing 4+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Supervisor
Homebase
eastbourne
08.2019 - 04.2022
- Led a team of customer service representatives, overseeing daily operations and ensuring exceptional service
- Implemented process improvements, resulting in increased efficiency and reduced response times
- Successfully resolved customer inquiries, complaints, and issues with a focus on customer satisfaction
- Gained knowledge using SAP as I was using it every day
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
A-level - Psychology
Bexhill College
09.2019 - 05.2021
A-level - Biology
Bexhill College
09.2019 - 05.2021
B-Tech diploma - health and social care
Bexhill College
09.2019 - 05.2021
Skills
Demonstrated ability to manage multiple tasks, set priorities, and meet deadlines effectivelyundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
A-level - Psychology
Bexhill College
09.2019 - 05.2021
A-level - Biology
Bexhill College
09.2019 - 05.2021
B-Tech diploma - health and social care
Bexhill College
09.2019 - 05.2021
Customer Service Supervisor
Homebase
08.2019 - 04.2022
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