Stephen Matte
Tramping Lake
Summary
Seasoned Managing Owner with a proven track record at DTS Flooring, enhancing operational efficiency and spearheading revenue growth. Expert in project management and operations, with exceptional team leadership and problem-solving abilities. Achieved significant profitability through strategic cost-saving and market expansion, mentoring future leaders to foster a culture of innovation and collaboration.
Overview
16
16
years of professional experience
Work History
Managing Owner
DTS Flooring
07.2008 - 08.2024
- Increased company profits by implementing effective cost-saving strategies and streamlining processes.
- Negotiated favorable contracts with suppliers, maximizing profitability without compromising quality or service levels.
- Drove revenue growth by identifying untapped market opportunities and developing targeted sales strategies.
- Developed and implemented successful marketing strategies, leading to significant growth in new clients and overall revenue.
- Mentored and developed high-potential employees to assume leadership roles within the organization, ensuring a strong pipeline of future leaders.
- Implemented effective risk management measures to minimize potential financial losses due to unforeseen circumstances or events.
- Managed a high-performing team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
- Implemented comprehensive employee training programs, contributing to increased job satisfaction and productivity levels.
- Optimized operational efficiency through process improvement initiatives, reducing costs while maintaining quality standards.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Winter Operations Supervisor
Ottawa Interlock and Construction
11.2016 - 04.2017
- Annual Seasonal work November to April.
- Directed snow plowing operations to ensure clear and safe roadways during winter conditions.
- Coordinated daily operations for seamless workflow and optimal team performance.
- Enhanced team productivity with strategic planning and resource allocation.
- Supervised staff performance, providing feedback and coaching for professional development.
- Managed daily operations for optimal performance, ensuring smooth workflows.
Contractor Project Manager
Acculift Flooring
04.2016 - 10.2016
- Delivered projects on time and within budget by effectively managing schedules, risks, and quality control measures.
- Reduced project costs through diligent monitoring of resources and close collaboration with stakeholders.
- Optimized team performance by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough risk assessments to proactively address potential roadblocks or delays in project timelines.
- Demonstrated adaptability in the face of unexpected challenges, implementing creative solutions that ultimately contributed to project success.
- Identified resource needs early in the planning process to facilitate smooth execution of projects without delays or bottlenecks.
- Enhanced client satisfaction through consistent updates, transparent reporting, and prompt resolution of issues.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Oversaw employee relations, addressing concerns and fostering a cohesive team dynamic.
- Managed client expectations to ensure project alignment and satisfaction.
Managing Owner
Plowkings.ca
09.2008 - 04.2017
- Managed and operated snowplow services, ensuring timely and efficient snow removal.
- Led business development activities, successfully increasing market share and revenue.
Education
High School Diploma -
Laurentian High School
Ottawa, ONSkills
- Staff training and development
- Operations management
- Verbal and written communication
- Project management
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Decision-making
- Attention to detail
- Problem-solving abilities
- Time management
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Winter Operations Supervisor
Ottawa Interlock and Construction
11.2016 - 04.2017
Contractor Project Manager
Acculift Flooring
04.2016 - 10.2016
Managing Owner
Plowkings.ca
09.2008 - 04.2017
Managing Owner
DTS Flooring
07.2008 - 08.2024
High School Diploma -
Laurentian High School
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