Sukhpreet Kaur Khosa
Prince Albert
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Team Leader
Kk staffing
03.2022 - Current
- Identified needs of customers promptly and efficiently.
- Maintained daily inventory to facilitate successful material distribution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Supervisor
Subway
06.2021 - Current
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Established and enforced clear goals to keep employees working collaboratively.
Truck Dispatcher
Motor Groups
11.2022 - 05.2023
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Data Entry Clerk
TJX
09.2021 - 01.2022
- Stored hard copies of data in organized files to optimize retrieval.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Located information contained in files to meet requests by supervisors and other departments.
Customer Service Representative
Vodafone call center
07.2020 - 02.2021
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Airtel call center
05.2019 - 07.2020
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
Education
Computer System Networking Technician
Canadore College of Applied Arts And Technology
Mississauga , ON02.2023
Skills
- Work Planning and Prioritization
- Verbal and Written Communication
- Issue Resolution
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Documentation and Reporting
- Analytical Thinking
- Quality Improvement
- Call Center Operations
- Quantitative Skills
- Improvement Plan Knowledge
Timeline
Truck Dispatcher
Motor Groups
11.2022 - 05.2023
Team Leader
Kk staffing
03.2022 - Current
Data Entry Clerk
TJX
09.2021 - 01.2022
Supervisor
Subway
06.2021 - Current
Customer Service Representative
Vodafone call center
07.2020 - 02.2021
Customer Service Representative
Airtel call center
05.2019 - 07.2020
Computer System Networking Technician
Canadore College of Applied Arts And Technology
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