Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

TAIWO BOBOYE JOSHUA

Regina,SK

Summary

PERSONAL SUMMARY: An experiential sales person with a Direct to Sales(D2C) that produce a good customer experience journey, strong ability to work in dynamic areas, self-induced to working smart under extreme working conditions, energetic and versatile at the workplace, with a good approach of interpersonal sensitivity, and a high level of numeracy and mathematical skills. Dedicated and results-oriented Customer Service Professional with a proven good record of delivering exceptional customer experiences and customer journey. Seeking a challenging role in customer service in Regina, where my communication skills, problem-solving abilities, and commitment to customer satisfaction can contribute to the company's success

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Olive Garden Restaurant
09.2022 - Current
  • Provide excellent customer services
  • Greet customers with a complementary wine sample, and present menus (appetizers, entrees, kids’ menu)
  • Make suggestions based on their preferences
  • Take and serve food/drinks orders
  • Up-sell when appropriate
  • Arrange table settings and keep tables clean and tidy at all times
  • Deliver checks and collect payments

CDC Ambassador

VALUE VILLAGE
09.2022 - 10.2022
  • Accept On Site Donations (OSD) from donors in a courteous manner, with a coupon given them upon receiving the items
  • Sort and separate clothe items, books, miscellaneous (such as any other household items)
  • Items are arranged in a neat order and piled up using bags and cartons in a cart, where the items are received, sorted, amended, recycled, and tagged with new prices
  • Weighting of items using the cart in the production unit, and being accessed and signed off by the supervisor

Exams/Client Laison Officer

IDP IELTS NIGERIA
03.2021 - 08.2022
  • Confirmed appointments, communicated with clients, and updated client records
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Helped office staff prepare reports and presentations for internal or client-related use
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages

Senior Customer Representative Officer

UPBEAT TRAMPOLINE
10.2017 - 02.2021
  • Managed a high volume of incoming customer inquiries via phone and email, consistently meeting or exceeding performance targets
  • Demonstrated active listening and empathy, resolving customer concerns and providing accurate information to enhance satisfaction
  • Utilized CRM systems and customer service software to streamline inquiry handling and maintain accurate customer records
  • Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 20% reduction in customer response times
  • Conducted customer feedback surveys to gather insights and implemented changes based on feedback
  • Coordinate all activities on the trampoline and the Operations Attendants
  • Instruct clients on safety rules
  • Lead team bonding activities, school play day and inter-house Sports for school children and companies.

Education

Bachelor of Arts - History

Obafemi Awolowo University
Osun, Nigeria
12.2010

Skills

  • Sales Expertise
  • Active Listening
  • Order Fulfillment
  • Report Creation
  • Report Transcription
  • Problem-Solving Ability
  • Typing Proficiency
  • Conflict Mediation
  • Refund Processing
  • Service Standard Compliance
  • Call Triaging

Certification

Transformational Customer Service, TWPC Victoria Island, Lagos Fundamentals of Digital Marketing, Google Digital Skills for Africa Transformational Leadership, Allison Learning, Online Certificate Communication and Interpersonal Skills at Work, University of Leeds and Institute of Coding.

Hobbies

Business Discussion, Playing Table Tennis, Trampoline/Gymnastic activities, Travelling

Timeline

Server

Olive Garden Restaurant
09.2022 - Current

CDC Ambassador

VALUE VILLAGE
09.2022 - 10.2022

Exams/Client Laison Officer

IDP IELTS NIGERIA
03.2021 - 08.2022

Senior Customer Representative Officer

UPBEAT TRAMPOLINE
10.2017 - 02.2021

Bachelor of Arts - History

Obafemi Awolowo University

Similar Profiles

CREATE PROFILE
TAIWO BOBOYE JOSHUA