Tammie Junop
Eston
Summary
Skilled in customer service and financial transactions, I excelled at Prosperity Credit Union by enhancing member satisfaction and maintaining high service standards. Leveraging relationship-building and account reconciliation skills, I consistently delivered solutions that prioritized customer needs, contributing to a positive work environment and community engagement.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Representative
Prosperity Credit Union
10.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Master Hairstylist
Nic's and Cuts
01.2008 - Current
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Assisted in event preparation such as weddings or fashion shows by creating custom hairstyles that complemented the theme or individual style preferences.
- Developed loyal clientele by consistently delivering exceptional hairstyling experiences tailored to unique needs and preferences.
- Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.
Education
Diploma Journeyman - Hairstyling
Marvel Study of Hair
Saskatoon, SK12-2000
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account reconciliation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- First Aid Certification
Timeline
Member Service Representative
Prosperity Credit Union
10.2020 - Current
Master Hairstylist
Nic's and Cuts
01.2008 - Current
Diploma Journeyman - Hairstyling
Marvel Study of Hair
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